Technical Support Specialist

Township of Langley; Township of Langley; On-site; CAD 51,000 - 60,000; Full time

Benefits offered by this job

Benefits

Job summary

The Township of Langley is seeking a regular full-time Technical Support Specialist to join the IT Operations team. You will provide desktop user support, troubleshoot software/hardware issues, and help document procedures and reports.

Strong knowledge of Windows ecosystems and enterprise tools is expected to ensure reliable service across the organization. Candidates should have Grade 12 and relevant IT training/experience.

Qualifications

• Completion of Grade 12 supplemented by courses in computer operations and applications and standard commercial courses plus sound related experience or an equivalent combination of training and experience

Responsibilities

• Respond to user calls/emails and investigate software and hardware issues
• Identify issues, prioritize resolution timelines, and assist in developing solutions
• Provide advice to users and assist in identifying and describing departmental computer requirements
• Assist in the evaluation, installation and configuration of software and hardware, follow-up on operational issues
• Prepare and maintain a variety of documents including procedures, user guides, files and reports
• Perform related work as required

Education

Grade 12 with computer operations and applications and standard commercial courses plus related experience

Tools

Dell Computers

HP/Xerox printers

Adobe software

Microsoft Office 2019/365

SCCM imaging & software installs

Microsoft Intune

Jamf

iOS/Android smartphones

iPads

Audio/Video systems

Microsoft 365 (SharePoint/OneDrive/Teams)

Video conferencing peripherals

Active Directory

Job description

Township of Langley

Technical Support Specialist

Competition Number: 26-U108

Employment Type: Regular Full-Time

Pay Rate: $37.09 - $43.65 per hour (five steps, 2026 rates), plus benefits

Hours of Work: 35 hours per week; Monday to Friday, 8:30am – 4:30pm

Competition Opening Date: October 5, 2026

Competition Internal Closing Date: October 14, 2026

Competition External Closing Date: October 19, 2026

Job Overview

The Township of Langley is currently recruiting for a regular full-time Technical Support Specialist to join our team of professionals in the Information Technology Division, IT Operations Department. Reporting to the Manager, IT Operations, in this unionized position you will provide desktop user support and problem resolution services for the organization. This position will appeal to individuals who excel at multitasking and are committed to excellence in customer service.

Responsibilities

• Respond to user calls/emails and investigate software and hardware issues
• Identify issues, prioritize resolution timelines, and assist in developing solutions
• Provide advice to users and assist in identifying and describing departmental computer requirements
• Assist in the evaluation, installation and configuration of software and hardware, follow-up on operational issues
• Prepare and maintain a variety of documents including procedures, user guides, files and reports
• Perform related work as required

Qualifications

• Completion of Grade 12 supplemented by courses in computer operations and applications and standard commercial courses plus sound related experience, or an equivalent combination of training and experience
• Considerable knowledge with one or more of the technologies used at the Township of Langley: Dell Computers, HP/Xerox printers, Adobe software, Microsoft Office 2019/365, SCCM for imaging & software installs, Microsoft Intune, Jamf, smartphones (iOS/Android), iPads, Audio/Video systems, Microsoft 365 (SharePoint, OneDrive, Teams), video conferencing peripherals, Active Directory
• Ability to investigate and document software and hardware problems, prioritize resolution requirements and correct problems of routine nature
• Certifications in one or more of the following is considered an asset: A+, Network+, ITIL, Windows 10/11, Microsoft/Office 365

Security Clearance for work at RCMP Buildings is required (not required as part of the application process, however, will be required upon consideration for employment).

Required Documentation

• BC Class 5 (full-privilege) Driver’s License or equivalent driver’s license for where you reside. You must include with your application a current Personal Driving Record (select the 5-year option if obtaining online) that has been obtained within 6 months of the closing date. To obtain a copy of your Personal Driving Record, please contact ICBC directly or the driving authority where you reside. Please note that a copy of your Driver’s License and the Drivers Factor Report will not be accepted.

The Township of Langley is an equal opportunity employer.