technical support representative

Government of Canada - Central; Laval; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking government organization dedicated to enhancing technology services in the telecommunications sector. As a key player in this role, you will leverage your expertise to troubleshoot complex technical issues, manage incidents, and provide exceptional customer service. Your contributions will ensure the smooth operation of computer systems and networks, making a significant impact on the efficiency of services provided. With a focus on teamwork and communication, this position offers a dynamic work environment where your skills will be valued and developed. If you are passionate about technology and client support, this opportunity is for you.

Benefits

Dental plan

Health care plan

Paramedical services coverage

Group insurance benefits

Life insurance

Registered Retirement Savings Plan (RRSP)

Deferred Profit Sharing Plan (DPSP)

Free parking available

On-site recreation and activities

Paid time off (volunteering or personal days)

Qualifications

• Bachelor's degree in Information Technology or Computer Science required.
• 3-5 years of experience in technical support or related field.

Responsibilities

• Report on performance of computer systems and networks.
• Troubleshoot and resolve technical problems for users.
• Document investigations and provide recommendations.

Skills

Linux

Networking software

Networking hardware

Servers

MS Active Directory

.NET

MS Windows

Oracle

SQL

SharePoint

Voice over IP

Virtualization

Amazon Web Services (AWS)

Education

Bachelor's degree

Information technology

Computer science

Job description

Overview Languages

Bilingual

Education

• Bachelor's degree
• Information technology
• Computer science

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Telecommunications industry
• Troubleshooting/diagnostic

Responsibilities Tasks

• Report on the performance of computer systems and networks
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide customer service
• Manage incidents
• Troubleshoot and resolve technical problems
• Communicate technical problems, processes and solutions
• Document investigations and conclusions/recommendations

Experience and specialization Computer and technology knowledge

• Linux
• Networking software
• Networking hardware
• Servers
• MS Active Directory
• .NET
• MS Windows
• Oracle
• SQL
• SharePoint
• Voice over IP
• Virtualization
• Amazon Web Services (AWS)

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
• Adaptability

Benefits Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities