Bilingual Technical Support Representative - Remote

Canon Canada; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values customer service excellence and offers a remote work environment with a flexible schedule. In this role, you will engage with clients through various channels, providing exceptional support and troubleshooting assistance. Your bilingual skills in French and English will be crucial in delivering a high standard of service. With a focus on professional development, this position offers numerous perks including comprehensive health coverage, tuition assistance, and opportunities for career growth. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Benefits

Comprehensive health coverage

Tuition Assistance Program

Employee perks (free coffee and snacks)

Access to on-site gym

Matching RRSP contribution

Profit-Sharing Program

Opportunities for professional development

Qualifications

• Minimum of 1 year experience in a contact center or customer service environment.
• Proven customer relations skills in a multi-channel environment.

Responsibilities

• Deliver exceptional customer service via telephone, email, and chat.
• Utilize CRM database to navigate customer information and document interactions.

Skills

Bilingual (French and English)

Customer service skills

Time management

Multi-tasking

Education

High school diploma

Tools

CRM database

Cloud-based applications

Job description

Employer Industry: Consumer Electronics and Imaging Solutions

Why consider this job opportunity:

1. Remote work opportunity with a flexible virtual schedule
2. Comprehensive health coverage plan including medical, dental, and vision
3. Tuition Assistance Program for professional continuing education
4. Employee perks such as free coffee, snacks, and access to an on-site gym
5. Matching RRSP contribution & Profit-Sharing Program
6. Opportunities for professional development and career growth

What to Expect (Job Responsibilities):

1. Deliver exceptional customer service via telephone, email, and chat to clients with a helpful and professional tone
2. Assist customers by providing clear troubleshooting steps and focusing on customer satisfaction
3. Identify opportunities to add value for customers through product updates and detailed pre-sale information
4. Utilize CRM database to navigate customer information and document interactions
5. Meet monthly KPIs and operational metrics while collaborating in a fast-paced environment

What is Required (Qualifications):

1. Proficiency in both French and English
2. High school diploma
3. Minimum of 1 year experience in a contact center or customer service environment
4. Proven customer relations skills in a multi-channel environment
5. Ability to organize time, set priorities, and multi-task to meet KPIs

How to Stand Out (Preferred Qualifications):

1. Experience with cloud-based applications and collaboration tools
2. Familiarity with technical consumer products such as printers and scanners