Technical Support - PEGA Applications

Viva Tech Solutions; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Viva Tech Solutions in Toronto seeks an IT professional to contribute to Pega-based applications and to analyze architecture and workflows. The role emphasizes deadline-driven delivery and clear communication while juggling multiple tasks with quality outcomes.

Knowledge of SQL, Unix, and job scheduling, plus monitoring tools such as ELK stack, Dynatrace, and Pager, is required. Rotation on-call duties may apply as part of the support model.

Qualifications

• Experience with Pega platform and Pega-based applications.
• Ability to analyze architecture and design workflows.
• Proven ability to meet tight deadlines with quality.
• Strong verbal and written communication skills.

Skills

Pega platform

Workflow analysis

Deadline-driven

Communication skills

Tools

SQL

Unix

Job Scheduling

ELK stack

Dynatrace

Pager

Job description

• Experience with Pega platform and Pega-based applications.
• Experience with architecture/process workflow analysis and design.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Excellent interpersonal and communication skills (verbal and written)
• Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.
• Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and Pager
• Duty Flexibility to be part of a rotational on-call support model