Technical Support Engineer: Injection Molding & Hot Runner

Mold-Masters (2007) Limited; Corner Brook; On-site; CAD 60,000 - 90,000; Full time

Job summary

Mold-Masters, a Hillenbrand company, is seeking a Technical Support Engineer to assist customers in operating hot runner systems, temperature controllers, and related injection molding equipment with a focus on safety, reliability, and efficiency.

You will diagnose and resolve technical issues, perform troubleshooting, and support continuous improvement initiatives across global service teams. Strong communication and CRM proficiency are essential for delivering excellent customer experiences.

Qualifications

• Diploma or degree in Engineering, Engineering Technology, Electromechanical Technology, Polymer Engineering, or a related field.
• 2+ years of experience in technical support, field service, process engineering, maintenance, or a similar industrial equipment role.
• Strong troubleshooting skills in electromechanical systems, controls, automation, and industrial equipment.

Responsibilities

• Resolve customer technical support cases through effective diagnosis, troubleshooting, and documentation.
• Support hot runner systems, temperature controllers, controls, software, and related injection molding equipment.
• Assist customers with scientific molding, process optimization, process development, and startup activities.
• Perform electromechanical and controls troubleshooting, identify root causes, and recommend corrective actions.
• Guide customers and service teams through remote diagnostics, installation, calibration, maintenance, and product operation.
• Coordinate issue resolution with engineering, quality, manufacturing, parts, sales, and field service teams.
• Assess repair, replacement, upgrade, or on-site service requirements and manage escalations as needed.
• Maintain accurate CRM records and service documentation.
• Contribute to continuous improvement initiatives, product enhancements, and technical knowledge sharing.

Skills

Troubleshooting

Customer service

Communication

Collaboration

Documentation

Remote diagnostics

Microsoft Office

Education

Engineering degree or diploma

Tools

Salesforce

SAP

Microsoft Office

Job description

Mold-Masters, a Hillenbrand company, is seeking a Technical Support Engineer to assist customers in operating hot runner systems, temperature controllers, and related injection molding equipment with a focus on safety, reliability, and efficiency.

You will diagnose and resolve technical issues, perform troubleshooting, and support continuous improvement initiatives across global service teams. Strong communication and CRM proficiency are essential for delivering excellent customer experiences.