Technical Support Engineer

Oxygen8; Vancouver; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Oxygen8 is seeking a Technical Support Engineer to provide product support and commissioning for ventilation systems. The role involves troubleshooting, customer liaison, and creating training materials. The position offers a hybrid work schedule and competitive salary.

Benefits

Company Team Building Events

Employee Stock Option Plan

Health and Dental Benefit Coverage

Personal Development and Training Opportunities

Qualifications

• 3+ years of experience in Commissioning and building automation.
• HVAC equipment knowledge will be an asset.

Responsibilities

• Maintain the commissioning/start-up ticketing system.
• Act as a liaison between customers and production teams.
• Perform on-call technical support for customers.

Skills

PLC and HMI operation

Electrical circuits

Troubleshooting control panels

ECM motors

Communication protocols

Written communication

Verbal communication

Attention to detail

Team player

Education

Bachelor's in Electrical Engineering

Diploma in HVAC Technology

Job description

At Oxygen8, we help create healthy spaces for people to live, work, and play in an energy-efficient way. Since 2019, Oxygen8 has developed and manufactured high-efficiency commercial and multi-family residential ventilation systems that help improve the health and wellness of buildings and their occupants. Oxygen8’s 100% electric dedicated outside air systems with high-efficiency energy recovery address current human health and changing climate challenges while significantly improving health and environmental impact. Through innovation, collaboration, and intelligent design, our solutions integrate seamlessly into building systems and are paired with smart monitoring and control systems. At Oxygen8, we make #freshairthatfits.

The Role :

The Technical Support Engineer is responsible for product technical support and startup / commissioning support of ERVs (Enthalpy Recovery Ventilator) and DOAS’s (Dedicated Outdoor Air System) in North America. This position requires working closely with both production and customers. The Technical Support Engineer reports to the Technical Support Manager.

Responsibilities :

• Own and maintain the commissioning / start-up ticketing system.
• Act as a liaison between customers and sales, production & applications teams.
• Utilize a variety of resources to remotely determine the root cause of electrical and mechanical issues.
• Schedule and coordinate the commissioning of the unit.
• Ensure that equipment on site works conforming to its specification.
• Perform on-call technical support for customers and take actions when required.
• Investigate problems, diagnose, and repair faults.
• Maintain detailed logs and documentation of every job performed.
• Create comprehensive training material for startups and commissioning of Oxygen8’s equipment.
• Provide formal training to representatives and technicians.
• Maintain an understanding of Building Automation Systems and Intelligent Operation of HVAC (Heating Ventilating and Air Conditioning) Equipment.
• Ensure safe working conditions.
• As a Subject Matter Expert (SME), create and document standard operating procedures, ensuring all documentation is accurate and up to date.
• Participate in new product introductions to sales teams and customers.

Skills :

• Exposure to PLC and HMI operation and programming.
• Strong understanding of electrical circuits and components.
• Ability to read electrical diagrams and troubleshoot control panels.
• Knowledge of ECM motors, sensors, and communication protocols (Modbus, BACnet, Ethernet).
• Ability to multitask and work well under pressure.
• Must be able to travel to the US and within Canada on short notice.
• Up to 20% travel required.
• Willingness to be on call when needed.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organized.
• Team player with a positive attitude and excellent interpersonal skills.

Experience :

• Bachelor's or Diploma in Electrical / Computer Engineering / HVAC Technology.
• 3+ years of experience in Commissioning, controls testing, and building automation.
• HVAC equipment knowledge will be an asset.

Working with Oxygen8 :

At Oxygen8, we strongly believe in building a team that works well together, and we are committed to creating an environment that is inclusive and provides the space for individuals to learn and grow. We are proud to offer the following benefits to our team members :

• Company Team Building Events.
• Employee Stock Option Plan.
• Health and Dental Benefit Coverage from day 1.
• Personal Development and Training Opportunities.

Annual Salary :

65,000 to $85,000 based on experience.

Location and Schedule :

Hybrid work schedule (TBD), based out of our Vancouver office (1575 Vernon Drive, Vancouver, BC).

J-18808-Ljbffr

Create a job alert for this search