Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Windsor; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support offers a remote Technical Support / Customer Service Representative position on a night shift. Candidates with at least 1 year of customer service experience are encouraged to apply. The role includes resolving technical issues, tracking customer interactions, and providing exceptional service. Comprehensive benefits and opportunities for career advancement are included, promoting a flexible work environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Performance-based incentives

Opportunities for career advancement

Flexible work environment

Qualifications

• Minimum 1 year of customer service experience required.
• Ability to work evening or overnight shifts necessary.
• Quiet, distraction-free home environment with reliable internet connection.

Responsibilities

• Provide inbound customer support using a structured call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document customer interactions in databases.

Skills

Problem-solving

Customer relationship management

Technical support

Multi-tasking

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49 per hour, plus performance-based incentives
- Opportunities for career advancement, with 80% of managers promoted from within
- Work from home convenience, allowing for a flexible work environment
- Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
- Paid training and a daily pay enrollment option for early access to earnings
- Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a structured call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track and document customer interactions in databases
- Maintain a broad knowledge of client products, including smartphones and tablets
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- A quiet, distraction-free home environment and reliable high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Experience in building customer relationships

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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