Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service is seeking a Technical Support/Customer Service Representative for remote night shifts. In this role, you will support customers by resolving technical issues related to products and providing exceptional service. Candidates should have at least one year of customer service experience, strong problem-solving skills, and the ability to work flexible hours. Enjoy opportunities for career advancement and comprehensive benefits while working from the comfort of your home.

Benefits

Paid training

Comprehensive benefits (medical, dental, vision)

Flexible schedule

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to multitask.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Multitasking

Computer Navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service & Technical Support

Why consider this job opportunity:
- Base salary up to $21.49/hour, plus performance-based incentives
- Paid training and opportunities for career advancement
- Work-from-home convenience with a flexible schedule
- Comprehensive benefits including medical, dental, and vision insurance
- DailyPay enrollment option to access pay early
- Supportive company culture with diversity, equity, and inclusion initiatives

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to multitask
- Proficiency in computer navigation and knowledge of PC systems

How to Stand Out (Preferred Qualifications):
- Experience in technical support
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- A quiet, distraction-free home working environment

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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