Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global business services company is looking for a Technical Support / Customer Service Representative for remote night shifts. In this role, you will provide inbound support, resolve technical issues, and deliver exceptional customer service. A comprehensive benefits package, flexible schedule, and paid training are offered, making this a great opportunity for career growth.

Benefits

Comprehensive benefits package

Paid training

Flexible schedule

Performance-based incentives

Career advancement opportunities

Qualifications

• 1+ year of customer service experience required.
• Ability to work an evening or overnight schedule.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-Solving

Customer Service

Multi-Tasking

Computer Navigation

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $21.49/hr plus performance-based incentives
- Opportunity for career advancement and personal development within a global organization
- Work-from-home convenience with a flexible schedule
- Comprehensive benefits package including medical, dental, and vision insurance
- Access to health and wellness programs, mentorship opportunities, and various employee resource groups
- Paid training and lucrative employee referral bonuses

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- A high school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS or comparable technology
- A quiet, distraction-free environment to work from at home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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