Technical Support / Customer Service Representative (Remote)

Concentrix; Waterloo; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. This role offers a salary of up to $18 per hour, comprehensive benefits, and opportunities for career advancement. Ideal candidates will have at least one year of customer service experience and strong problem-solving skills.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid training

Lucrative employee referral bonus opportunities

Flexible hours

Supportive and inclusive work culture

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability and a quiet, distraction-free work environment.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences and problem-solve effectively.

Skills

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Supportive and inclusive work culture with programs promoting diversity and wellness
- Work remotely from the comfort of your home, with flexible hours

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones and computers
- Deliver exceptional customer experiences and problem-solve effectively

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability and a quiet, distraction-free work environment at home
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- A desktop or laptop for PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace