Technical Support / Customer Service Representative (Remote)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for remote roles. This position offers competitive pay, comprehensive benefits, and opportunities for career growth. Ideal candidates will have strong problem-solving skills and a commitment to delivering exceptional customer service.

Benefits

Paid training

Performance-based bonuses

Comprehensive benefits package

Flexible remote work arrangement

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences.

Skills

Problem-solving

Customer service

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career growth and personal development, with 80% of management positions filled internally
- Supportive and inclusive work environment with a focus on diversity and community involvement
- Flexible remote work arrangement from a distraction-free home environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- A quiet, distraction-free workspace and reliable high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Open availability for scheduling flexibility
- Eagerness to learn new technologies
- A desktop or laptop capable of completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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