Technical Support / Customer Service Representative (Remote)

Concentrix; Windsor; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. You will provide exceptional customer support, resolve technical issues, and document information effectively. The role offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a supportive and inclusive work environment.

Benefits

Comprehensive benefits package

Paid training

Performance-based incentives

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability and ability to work in a quiet environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Customer service experience

Problem-solving

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based incentives
- Comprehensive benefits package, including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career advancement, with 80% of managers promoted from within
- Supportive and inclusive work environment that values diversity and community involvement
- Flexibility of remote work from home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- A high school diploma or GED
- Open availability and ability to work in a quiet, distraction-free environment
- Strong computer navigation skills and proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies and strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with smartphones, tablets, computers, and wearables
- Proficiency in iOS and/or MacOS or comparable technology

#CustomerService #RemoteWork #TechnicalSupport #CareerGrowth #InclusiveWorkplace

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