Technical Support / Customer Service Representative (Remote)

Concentrix; Fort McMurray; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote customer support role. The position offers competitive hourly pay, comprehensive benefits, and opportunities for career advancement. Ideal candidates will have strong problem-solving skills and a commitment to delivering exceptional customer experiences.

Benefits

Comprehensive benefits package

Paid training and performance-based incentives

Flexible scheduling

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free workspace with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Customer service

Technical navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary between $16 and $18 per hour
- Opportunities for career advancement, with 80% of managers promoted from within
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Supportive work-from-home environment with flexible scheduling
- Commitment to diversity, equity, and inclusion with various company celebrations and programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to navigate technology
- Open availability for scheduling
- A quiet, distraction-free workspace and high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."