Technical Support / Customer Service Representative (Remote)

Concentrix Trust & Safety; Sarnia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Technical Support / Customer Service Representative for a remote position. The role involves providing customer support, resolving technical issues, and maintaining knowledge of client products. With a focus on career growth and a supportive environment, this entry-level position offers competitive pay and comprehensive training.

Benefits

Paid training

Performance incentives

Referral bonuses

Retirement plans

Paid PTO and holidays

Health benefits

Wellness programs

Opportunities for mentorship

Community engagement

Participation in diversity and inclusion initiatives

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Quiet, distraction-free home environment.
• High-speed internet and a smartphone.

Responsibilities

• Provide inbound customer support following a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Document and track customer interactions in databases.

Skills

Customer relationship building

Problem-solving

Multitasking

Computer navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Join to apply for the Technical Support / Customer Service Representative (Remote) role at Concentrix Trust & Safety.

Job Overview

The Technical Support / Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and the Internet. This role involves providing customer support and resolving routine issues related to clients' products and services. Applications are accepted on an ongoing basis, and military veterans are encouraged to apply.

Why Join Us?

Be part of a global organization that values a people-first, inclusive culture. We are recognized as one of the "World’s Best Workplaces," with awards for employee happiness and career growth. Join a diverse team from over 70 countries, committed to delivering exceptional customer experiences through innovative, tech-powered solutions.

Career Growth & Development

This remote role offers opportunities for career reimagination and personal development. We provide comprehensive training, ongoing support, and promote from within, with about 80% of managers promoted internally. We also offer free learning and leadership programs to help you achieve your career goals.

Responsibilities

1. Provide inbound customer support following a call flow guide.
2. Resolve technical issues related to hardware, software, and client products.
3. Document and track customer interactions in databases.
4. Maintain broad knowledge of client products/services, including smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
5. Offer additional products/services when appropriate.
6. Deliver excellent customer experiences with professionalism and a positive attitude.

Qualifications

• Strong focus on building customer relationships.
• At least 1 year of customer service experience; technical support experience preferred.
• Open availability and high school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking, problem-solving, and computer navigation.
• High-speed internet (no hotspots or satellite) and a smartphone.

Benefits

• Starting wage between $16 and $18 per hour.
• Paid training and performance incentives.
• Referral bonuses, retirement plans, paid PTO and holidays, health benefits, and wellness programs.
• Opportunities for mentorship, community engagement, and participation in diversity and inclusion initiatives.

Additional Details

Location: Canada, ON, Work-at-Home. Full-time, entry-level role in IT Services and Consulting. Concentrix is an equal opportunity employer committed to a discrimination-free workplace.