IT Support Technician

Coordinate Industries Ltd; Oakville; In loco; CAD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Coordinate Industries Ltd in Oakville, Ontario is seeking an IT Support & Administration professional to provide help-desk services, install and maintain hardware and software, and manage devices and licensing.

You will work on systems & infrastructure, support ERP connectivity (Epicor or similar), develop SQL queries, and assist in reporting and security evaluations. Bachelor's degree required; CompTIA Network+ or Security+ a bonus.

Competenze

• Bachelor's degree required.
• Experience in IT support or coordinator role preferred.
• Proficient in SQL and at least one programming language (C#, Python).
• Working knowledge of Windows environments and Microsoft Office.
• Basic networking concepts (TCP/IP, LAN/WAN) and Active Directory.
• Exposure to ERP software (Epicor or similar) is advantageous.

Mansioni

• Provide help-desk support and diagnose PC issues.
• Install, configure, and maintain hardware and software.
• Manage devices, software licensing, and phone plans.
• Coordinate troubleshooting and data restoration for ERP systems.

Conoscenze

SQL

C#

Python

Windows OS

Active Directory

DNS/DHCP

TCP/IP

Formazione

Bachelor's degree in Information Technology / Computer Science

CompTIA Network+ or Security+

Strumenti

Epicor ERP

Descrizione del lavoro

IT Support & Administration Provide help-desk services; install, configure, and maintain hardware and software; diagnose and resolve PC issues; and manage devices, software licensing, and phone plans.

Systems & Infrastructure Ensure seamless connectivity between devices, file servers, email servers, and ERP systems; coordinate troubleshooting, repairs, and data restoration; escalate to third-party providers as needed.

Development & Reporting Create and modify SQL queries and SSRS reports; develop C#/.NET customizations; assist in building small-scale applications and external service integrations.

Evaluation & Security Participate in hardware/software evaluations and purchasing references; assist the IT Technical Lead with cybersecurity scoping and recommendations.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or related field


• Additional certifications (CompTIA Network+, Security+) are a bonus

Technical Skills

• Proficiency in SQL and at least one programming language (C#, Python, or similar)


• Working knowledge of Windows environments and Microsoft Office


• Basic understanding of networking concepts (TCP/IP, LAN/WAN)


• Familiarity with Active Directory, DNS, and DHCP

Experience

• Some experience in an IT support or coordinator role


• Exposure to ERP software (Epicor or similar) is a plus

Soft Skills

• Strong communication skills with both technical and non-technical audiences


• Collaborative team player with a strong work ethic


• Good organizational and time management skills


• Analytical and problem-solving abilities


• Ability to work under pressure and meet deadlines