Technology Logistics Support Associate

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Calgary; On-site; CAD 42,000 - 65,000; Full time

Job summary

Astra-North Infoteck Inc. seeks a Junior Technology Logistics Support Associate to provide day-to-day technical support for IT equipment and systems within the logistics environment.

You will be the first point of contact for IT incidents and service requests to ensure timely resolution and operational continuity. You will assist with installations, monitor data center infrastructure, and coordinate with internal and third-party teams.

Responsibilities

• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for DC/FC associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance with vendors and Global Tech teams.
• Support network connectivity, including Wi-Fi and VDI environments.
• Provide first-level preventive and corrective support for office printers and peripherals.
• Act as liaison between operations and technology support groups to ensure timely resolution.
• Manage and maintain technology asset inventory, including tracking and lifecycle activities.
• Support outages, upgrades, and continuous improvement initiatives while performing other duties.

Job description

REPORTS TO: Regional Manager, Technology Support

DEPARTMENT: Technology

LOCATION: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment

POSITION SUMMARY

The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

KEY RESPONSIBILITIES

• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
• Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
• Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.