Technical Support Analyst, Applications

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Upskilling through online courses

Competitive rewards program

Community engagement opportunities

Job summary

A leading bank in the Americas is seeking a Technical Support Analyst, Applications to provide administration, maintenance, and technical support for various server systems. The role involves ensuring the reliability and security of Windows servers while providing 24x7 support and participating in disaster recovery plans. Ideal candidates will have a degree and 5 years of experience in a large-scale enterprise environment, showcasing their expertise in Windows Server and system administration. This position offers a diverse work culture with opportunities for personal growth and community engagement.

Qualifications

• 5+ years of experience in system administration for enterprise infrastructure.
• Hands-on experience with Windows Server 2016, 2019, and 2022.
• Conceptual knowledge of ITIL processes.

Responsibilities

• Provide 24x7 support for Windows Server applications.
• Assist in the administration and maintenance of Active Directory.
• Evaluate server-based solutions for business needs.

Skills

Active Directory

Microsoft System Center Configuration Manager

PowerShell

Windows Server Management

VMWare

Scripting

Documentation

Incident Management

Change Management

Education

University or College Degree

Tools

Microsoft Suite (Word, Excel, PowerPoint, Visio, Outlook, Teams, OneDrive)

CyberArk

Job description

Title: Technical Support Analyst, Applications

Requisition ID: 255126

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting business systems across Core Banking Server Systems, VMware Infrastructure, Contact Center VDI Management, End-User Technical Support, Mobile Management, Network Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.

Is this role right for you? In this role, you will:

• Administration, maintenance and technical support of Enterprise Active Directory, CyberArk and all the Microsoft suite of products (SCCM, SCOM, Office 365, Orchestrator).
• Administration, maintenance and technical support of the Trellix (McAfee) Endpoint Advanced suite of products.
• Assist with the selection, design, build, and implementation of new Windows-based applications and operating system technologies as well as supporting Tangerine standards and usage guidelines.
• Assist with the administration and maintenance of an Enterprise Active Directory environment.
• Assist with the forecasting of Windows capacity requirements as well based on business and internal IT infrastructure growth.
• Provide 24x7 support for Windows Server applications in a production environment as required.
• Work on Servers to ensure all control software/Agents (Trellix, CrowdStrike, Tenable, Tanium, SysLog, NTP, etc) are well up to date and reporting correctly.
• Assist with the administration, maintenance, optimization, operating system patch management and technical support of the production and development environments.
• Continuously work on identified vulnerabilities to ensure systems are secure and well up to date.
• Must ensure availability, reliability and scalability of all Windows servers which includes all application, file and print and BCP and other servers. Perform periodic failover tests for applications to ensure they are well tested for DR scenarios.
• Evaluate and recommend server-based solutions to meet changing business requirements to allow staff to work and support the business remotely.
• Coordinate and ensure compliance with Windows Server disaster recovery and contingency plans to assure the rapid recovery of systems in the event of an emergency or disaster.
• Actively participate in the evaluation and selection process for new Infrastructure, supporting applications.
• Required to be available outside normal business hours.
• Required to carry mobile phone to handle 7x24 support issues and should be able to go on periodic On-Call responsibilities.
• Other duties as assigned.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree.
• 5+ years of demonstrated hands-on experience in system administration supporting a large-scale, mission critical enterprise infrastructure.
• Experience and in-depth knowledge with installation, configuration and administration of Windows 2016, 2019 and 2022 Servers.
• Working knowledge of Active Directory, GPOs, DNS, DHCP, IIS, DFS, Certificate and other components.
• Experience with Microsoft System Center Configuration Manager (Windows Patching, Application deployments, reporting, etc.) and In-Tune environments.
• Working knowledge of various aspects of vulnerability management on Windows Servers.
• Working knowledge of Application management (Installing various applications on Windows Servers manually or using SCCM to automate bulk deployments).
• Hands-on experience with VMWare, Microsoft System Centre Operations Manager (SCOM) and CyberArk.
• Conceptual and working knowledge of ITIL processes (Incident, Request and Change Management).
• Hands-on experience with engaging vendors for support and incident resolution as needed including opening cases, arranging call-backs and providing logs for troubleshooting.
• Good Knowledge and experience working with PowerShell, scripting and automation.
• Should have good hands-on experience with productivity enhancement software like Microsoft Word, Excel, PowerPoint, Visio, Outlook, Teams and OneDrive applications.
• Demonstrated excellence in documenting complex enterprise level systems and procedures.
• Able to proactively share and communicate complex technical and procedural information.
• Attention to detail.
• Attributes
• Self-motivated and self-directed with continuous improvement in mind.
• Logical thinker, step-oriented problem solving.
• Good verbal and written communications, including presentation skills.
• Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.