Ecosystem Community Lead (12 Month Contract)

Scotiabank; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Scotiabank is seeking a dedicated Workplace Operations Coordinator to lead onboarding, facilities support, and budget tracking across GTA and regional offices. You will manage space utilization, coordinate meeting room tech, and collaborate with Real Estate, Security, and other partners to resolve issues while upholding SLAs.

The role emphasizes building strong relationships, delivering exceptional workplace experiences, and supporting health, safety, and business continuity initiatives in a

Qualifications

• Post-secondary education and 1+ year of experience in customer service, workplace operations, office administration, hospitality, facilities, or a related field.
• Strong customer service, communication, organizational, and problem-solving skills.
• Experience working in a fast-paced environment while managing multiple priorities independently.
• Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, PowerPoint, and Word.
• Familiarity with meeting room technology, videoconferencing tools, and workplace systems.
• Ability to build strong relationships with employees, business partners, and external stakeholders.
• First Aid certification is considered an asset.
• Primarily onsite position supporting workplace locations across the GTA and other regional office hubs as required.
• Rotating shifts may include 7:30 a.m. to 4:00 p.m., 8:30 a.m. to 5:00 p.m., or 9:30 a.m. to 6:00 p.m.
• Occasional lifting, event setup support, and movement throughout office locations may be required.
• Flexibility to work from different office locations based on business needs.

Responsibilities

• Serve as the first point of contact for employees, visitors, and partners, delivering an exceptional workplace experience in a professional and welcoming environment.
• Manage day-to-day workplace operations, including employee onboarding/offboarding, access badges, parking, seating assignments, equipment coordination, and workplace support requests.
• Monitor workplace occupancy, capacity, and space utilization using centralized reporting tools and maintain accurate employee population records.
• Maintain office amenities, meeting spaces, and shared work environments, ensuring issues are resolved promptly and within service level agreements (SLAs).
• Provide support and troubleshooting for meeting room technology, videoconferencing tools, and workplace collaboration platforms including Microsoft Teams, Outlook, and Viva Engage.
• Coordinate with Real Estate, Building Services, Security, and other internal partners to resolve facility, maintenance, janitorial, HVAC, lighting, and operational issues.
• Support workplace health, safety, and business continuity initiatives, including participation in OHS committees, fire drills, emergency response activities, and workplace communications.
• Assist with invoice processing, budget tracking, expense management, and inventory oversight for office supplies and workplace amenities.
• Gather employee feedback, identify opportunities for continuous improvement, and contribute to creating an engaging, inclusive, and collaborative workplace culture.
• Plan and support employee engagement activities, town halls, learning events, workplace tours, and business line meetings.
• Manage workplace communications by responding to inquiries, maintaining event calendars, and promoting initiatives through designated communication channels.
• Champion Scotiabank's values, risk culture, and commitment to diversity, equity, inclusion, operational excellence, and high-performance teamwork.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Multitasking

Education

Post-secondary education in related field

Tools

Microsoft Office Suite

Meeting room technology & videoconferencing

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role is responsible for leading monthly reporting, forecasting, annual planning, controls, business support and financial analysis for technology partners, ensuring that activities are completed accurately, on time, provides insight & support decision making.

These activities may include detailed review & documentation of process workflows, interaction with Management within the organization and across various business lines, development and implementation of new processes and policies to improve efficiencies and enhance controls.

Is this role right for you? In this role you will:

• Serve as the first point of contact for employees, visitors, and partners, delivering an exceptional workplace experience in a professional and welcoming environment.
• Manage day-to-day workplace operations, including employee onboarding/offboarding, access badges, parking, seating assignments, equipment coordination, and workplace support requests.
• Monitor workplace occupancy, capacity, and space utilization using centralized reporting tools and maintain accurate employee population records.
• Maintain office amenities, meeting spaces, and shared work environments, ensuring issues are resolved promptly and within service level agreements (SLAs).
• Provide support and troubleshooting for meeting room technology, videoconferencing tools, and workplace collaboration platforms including Microsoft Teams, Outlook, and Viva Engage.
• Coordinate with Real Estate, Building Services, Security, and other internal partners to resolve facility, maintenance, janitorial, HVAC, lighting, and operational issues.
• Support workplace health, safety, and business continuity initiatives, including participation in OHS committees, fire drills, emergency response activities, and workplace communications.
• Assist with invoice processing, budget tracking, expense management, and inventory oversight for office supplies and workplace amenities.
• Gather employee feedback, identify opportunities for continuous improvement, and contribute to creating an engaging, inclusive, and collaborative workplace culture.
• Plan and support employee engagement activities, town halls, learning events, workplace tours, and business line meetings.
• Manage workplace communications by responding to inquiries, maintaining event calendars, and promoting initiatives through designated communication channels.
• Champion Scotiabank's values, risk culture, and commitment to diversity, equity, inclusion, operational excellence, and high-performance teamwork.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Post-secondary education and 1+ year of experience in customer service, workplace operations, office administration, hospitality, facilities, or a related field.
• Strong customer service, communication, organizational, and problem-solving skills.
• Experience working in a fast-paced environment while managing multiple priorities independently.
• Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, PowerPoint, and Word.
• Familiarity with meeting room technology, videoconferencing tools, and workplace systems.
• Ability to build strong relationships with employees, business partners, and external stakeholders.
• First Aid certification is considered an asset.
• Primarily onsite position supporting workplace locations across the GTA and other regional office hubs as required.
• Rotating shifts may include 7:30 a.m. to 4:00 p.m., 8:30 a.m. to 5:00 p.m., or 9:30 a.m. to 6:00 p.m.
• Occasional lifting, event setup support, and movement throughout office locations may be required.
• Flexibility to work from different office locations based on business needs.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.