ServiceNow Developer

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is seeking a ServiceNow Developer to design and implement solutions using ServiceNow modules. The role includes developing integrations, creating workflows, and collaborating with IT teams. Candidates should have a Computer Science degree and experience with Agile methodologies. Competitive rewards and a commitment to diversity and inclusion are offered, making this a great workplace in Toronto.

Benefits

Flexible vacation

Dynamic ecosystem with free beverages

Tuition assistance

Community engagement opportunities

Qualifications

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training.
• Experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA.
• Good time management skills to work on multiple assignments.
• Ability to troubleshoot issues independently.

Responsibilities

• Design, develop and configure ServiceNow modules based on business needs.
• Implement workflows, business rules, and automation.
• Create and maintain documentation on application configurations.
• Work closely with IT teams and business stakeholders.
• Stay up to date with the latest ServiceNow features.

Skills

Experience with ServiceNow modules

Good time management skills

Ability to troubleshoot issues

Experience in Agile methodologies

Ability to research and develop

Education

Computer Science Diploma or Degree

ITIL Foundation certification

Tools

ServiceNow

REST

SOAP web services

Job description

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Requisition ID: 241966

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Information Technology & Solutions (IT&S) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are always compliant with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others based on business needs.
• Implement workflows, business rules, and automation to streamline processes and improve user experience.
• Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services.
• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
• Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.
• Create and maintain documentation on application configurations, system integrations, and process workflows.
• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
• Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions.
• Makes recommendations towards the development of new code or reuse of existing code.
• Responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations.
• Taking part in cross training with peers on different aspects of development.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training
• Experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA.
• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
• Experience with Agile and Scrum methodologies.
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are a plus.
• Good time management skills to work on multiple assignments.
• Ability to do research and development of new ways to leverage the ServiceNow platform.
• Ability to troubleshoot issues independently.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.