Application Support Analyst - Core Banking

Peoples Group; Calgary; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive pay

Well-being program

Job summary

Peoples Group is seeking an experienced technical support professional to ensure reliable operation of core banking systems. You will collaborate with cross-functional teams, document processes, and support deployments while maintaining 24/7 service readiness.

This fixed-term role requires a bachelor’s degree, 2+ years in IT support, and familiarity with enterprise banking applications. The position offers hybrid work between our Calgary, Vancouver, and Toronto offices.

Qualifications

• Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
• Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
• Strong technical proficiency with enterprise banking applications and systems.
• Solid understanding of SDLC and ITSM best practices.
• Excellent analytical and problem-solving skills.
• Effective communication skills with stakeholders at all levels.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• ITIL or Agile certifications preferred.
• Experience with SQL, scripting languages, or BI tools preferred.
• Experience with AWS CLI and SaaS/PaaS (AWS/Azure) is an asset.
• Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
• Knowledge of regulatory compliance and security standards in the Canadian financial industry.

Responsibilities

• Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
• Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
• Monitor application performance and proactively address issues to minimize downtime and optimize performance.
• Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
• Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
• Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
• Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.

Skills

Technical support

Incident management

Cross-functional collaboration

Documentation

Communication

Problem solving

Education

Bachelor's degree / diploma in Computer Science or Information Systems

ITIL Certification

Agile Certification

Tools

ServiceNow

Jira

Confluence

SQL

AWS CLI

Azure

Job description

We are hiring for this position out of our Toronto, Vancouver, and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

Regular business hours are Monday to Friday between 8:00am and 4:30pm, however this role may require flexibility around start/end times. This role will require you to support a 24/7 environment on call or as needed.

This a 13-month Fixed Term opportunity.

About The Role

In this role, you will provide essential technical support for critical banking systems, ensuring optimal performance, minimal downtime, and seamless user experiences. You’ll collaborate with cross-functional teams, act as a liaison between business and technical stakeholders, and contribute to system enhancements, documentation, and deployment activities—all while supporting 24/7 operations for our core banking platforms.

About The Day-to-day

• Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
• Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
• Monitor application performance and proactively address issues to minimize downtime and optimize performance.
• Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
• Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
• Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
• Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.

About The Qualifications

• Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
• Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
• Strong technical proficiency with enterprise banking applications and systems.
• Solid understanding of software development lifecycle (SDLC) and IT service management (ITSM) best practices.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
• Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
• Preferred Certification in ITIL, Agile, or related disciplines.
• Experience with SQL, scripting languages, or business intelligence tools is preferred.
• Experience with AWS CLI, supporting applications running in a SaaS and PaaS model (both AWS and Azure) is an asset
• Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
• Knowledge of regulatory compliance and security standards relevant to the Canadian Financial industry.

About Us

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About The Work Environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We Offer

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring Process

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation

The expected salary for this role is approximately $70,000.00 - $80,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.