Technical Support Administrator

Manitoba Government; Winnipeg; On-site; CAD 56,000 - 70,000; Full time

Job summary

The Manitoba Government is seeking a Technical Support Administrator to maintain and support the MB MOOVES permitting software. This role involves user support, training, and managing system upgrades, crucial for the smooth operation of motor carrier services. Ideal candidates will have strong IT support experience and excellent communication skills, ensuring effective collaboration with diverse stakeholders.

Qualifications

• Experience in IT support including user assistance and vendor coordination.
• Ability to document business requirements and prepare project plans.
• Knowledge of Management Information Systems and effective team collaboration.

Responsibilities

• Support internal and external users of MB MOOVES software.
• Manage system upgrades and vendor support activities.
• Conduct training for staff and carriers on system usage.

Skills

Information Technology support

User support

Problem solving

Organizational skills

Communication

Job description

Department of Transportation and Infrastructure

Motor Carrier Safety & Permits, Transportation Operations

Advertisement Number : 44172

Salary(s) : SL2 $56,985.00 - $69,960.00 per year

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation.The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

The Technical Support Administrator provides Systems Administrator level support for MB MOOVES (Moving Oversize and Overweight Vehicles Efficiently and Safely), Manitoba’s online permitting software, and other motor carrier related IT Systems. The Technical Support Administrator is the departmental expert on MB MOOVES, supporting internal and external users, training staff and carriers on how to use the system, helping to prioritize vendor support activities, and managing system upgrades.

To be considered for this competition you must submit an application form. See below for further instructions.

Click here to access the application form.

Conditions of Employment :

• Must be legally entitled to work in Canada
• Must be able to work in the office environment.
• Must be able to bend and kneel while troubleshooting issues.
• Must be able to lift up to 5 kg and handling computer equipment.

Qualifications : Essential :

• Information Technology support experience including internal and external user support, software use support, vendor coordination support, managed system upgrades, troubleshooting IT issues and managing server access.
• Experience using and / or administering Management Information Systems.
• Ability to develop and maintain effective, positive working relationships with internal and external stakeholders.
• Strong organizational and project coordination skills, with an emphasis on extracting, gathering and summarizing information in a clear manner.
• Strong problem solving skills with the ability to identifying issues and proposes innovative solutions to improve business processes.
• Effective written communication skills with the ability to document business requirements and prepares project plans, project charters, business cases, change requests, request for proposals, and requests for quotes.
• Team building skills with the ability to work collaboratively to achieve results.

Desired :

• Knowledge of Permit Services and / or the Trucking Productivity Improvement Program (TPIP) and related policy and regulations.
• Knowledge of Geographic Information System (GIS), database relationships, basic coding, and system development life cycles.

Duties :

Reporting to the Manager of Permit Services, the Technical Support Administrator helps build capacity, and foster and advance innovation, by supporting a wide variety of front-line information technology (IT) activities to staff working on motor carrier permits, safety and enforcement, including managing computer refresh activities, supporting the efficient use of IT tools through one-on-one and group training initiatives, and working directly with government IT staff and vendors.

Apply to :

Advertisement # 44172 Talent Acquisition Human Resource Services 600-259 Portage Avenue Winnipeg, MB,R3B 2A9 Phone : [phone] Fax : [phone] Email : [e-mail]

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND / OR BODY OF YOUR EMAIL.

To be considered for this competition you must submit an application form. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note : You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration.

Click here to access the application form.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.When applying to this position, please indicate the advertisement number and position title in the subject line and / or body of your email.Your cover letter, resumé and / or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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