Technical Support

Cloudious LLC; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Cloudious LLC in Calgary is seeking a native Spanish-speaking Support Engineer with exceptional communication skills and a passion for technology and customer success.

You will work across teams in a fast-paced environment, providing bilingual support for Microsoft Azure services and helping customers navigate cloud vs on-premises solutions.

Qualifications

• Native-level proficiency in Spanish (speaking, writing and reading).
• Excellent spoken and written English communication.
• Ability to support and resolve customer issues in Spanish.
• Willing and able to work from the office regularly as required.
• Flexible to work during business hours including PST hours.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent logical thinking and cross-team collaboration abilities.
• Passion for technology and customer support.
• Understanding of cloud concepts including cloud vs on-premises environments.
• Familiarity with Microsoft Azure services; deployment concepts preferred.
• Azure certifications are a plus.

Responsibilities

• Provide technical support to customers in Spanish and English through phone, email and other support channels.
• Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies.
• Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations.
• Collaborate with internal support teams and subject matter experts to address escalations and customer concerns.
• Escalate issues promptly when specialized expertise or additional capabilities are required.
• Maintain high-quality case documentation and ensure accurate tracking of customer interactions.
• Handle challenging and business-critical customer situations with professionalism and strong communication skills.
• Continuously develop technical expertise and stay current with Azure technologies and platform updates.

Skills

Spanish fluency

English communication

Troubleshooting

Cross-team collaboration

Analytical thinking

Tools

Azure

Job description

Role Description

We are seeking a Native Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success

The ideal candidate will be comfortable working in a fast paced support environment collaborating across teams and delivering exceptional customer experiences

Required Qualifications

• Native level proficiency in Spanish, spoken written and reading is mandatory
• Excellent spoken and written communication skills in English
• Ability to support and resolve customer reported issues in Spanish
• Must be willing and able to work from the office on a regular basis as required by the business
• Flexible to work during business hours and when needed support PST business hours
• Strong troubleshooting analytical and problem solving skills
• Excellent logical thinking critical thinking and cross team collaboration abilities
• Passion for technology and customer support
• Understanding of cloud computing concepts including cloud versus on premises environments
• Familiarity with Microsoft Azure services and deployment concepts is preferred
• Azure certifications are a plus

Key Responsibilities

• Provide technical support to customers in Spanish and English through phone email and other support channels
• Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies
• Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations
• Collaborate with internal support teams and subject matter experts to address escalations and customer concerns
• Escalate issues promptly when specialized expertise or additional capabilities are required
• Maintain high quality case documentation and ensure accurate tracking of customer interactions
• Handle challenging and business critical customer situations with professionalism and strong communication skills
• Continuously develop technical expertise and stay current with Azure technologies and platform updates