Technical Solutions & Support Specialist – Toronto ON

Fuze HR Solutions; Toronto; Presencial; CAD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Fuze HR Solutions in Toronto is seeking a Technical Solutions & Support Specialist to provide hands-on IT support across a hybrid environment. You will troubleshoot Windows, M365, AD, and network issues while delivering excellent customer service to end users in a dynamic manufacturing/logistics context.

The role involves on-site support at our corporate HQ and collaboration with a cross-functional team to deploy, upgrade, and document technology initiatives.

Formación

• Experience providing Level 1 and Level 2 technical support in a business environment.
• Experience in a corporate head office environment is a strong asset.
• Strong knowledge of Windows operating systems, Microsoft 365, and network basics.
• Experience administering Active Directory and user accounts.
• Excellent verbal and written communication and customer service orientation.

Responsabilidades

• Deliver Level 1/2 technical support for end users.
• Troubleshoot hardware, software, network, and cloud issues.
• Manage user accounts and permissions in hybrid AD/M365.
• Maintain device imaging and configurations.
• Assist with software deployments and patch management.
• Document work and maintain service records.
• Provide on-site support across multiple locations.
• Collaborate with Technical Solutions team on deployments and upgrades.

Conocimientos

Level 1/2 support

Corporate head office

Windows OS

Microsoft 365

Desktop & laptop support

Networking fundamentals

Active Directory

Troubleshooting

Customer service

Communication

Teamwork

Professionalism

Azure

Educación

Degree in Computer Science / IT

Herramientas

Microsoft Azure

Descripción del empleo

Technical Solutions & Support Specialist – Toronto ON

Corporate HQ, Office Based – Onsite 5 Days/ Week

This opportunity is ideal for a customer-focused IT professional who enjoys solving technical challenges, supporting end users, and contributing to business-critical technology initiatives within a large, dynamic organization. The role offers exposure to complex manufacturing, distribution, warehousing, and supply chain operations, providing the chance to make a meaningful impact while advancing your technical career.

Join a Growing Industry Leader Driving Operational Excellence

We are seeking a passionate and technically skilled Technical Solutions & Support Specialist to join a well-established Canadian organization recognized for its strong values, collaborative culture, and commitment to innovation. With a nationwide footprint encompassing manufacturing facilities, distribution networks, warehouses, and logistics operations, this organization delivers sophisticated supply chain solutions to customers across North America.

This is an exciting opportunity to work in a fast-paced environment supporting enterprise technology systems that enable large‑scale manufacturing, warehousing, inventory management, distribution, and logistics operations. You will collaborate with business users across multiple locations and play a key role in ensuring technology systems remain reliable, secure, and efficient.

Beyond the technical challenges, the organization is known for its exceptional culture, employee development programs, and long‑term career growth opportunities. Team members are encouraged to continuously learn, develop new skills, and progress into increasingly advanced technical and leadership positions.

The Opportunity

As a Technical Solutions & Support Specialist, you will provide hands‑on technical support and end‑user assistance across a diverse technology environment. You will troubleshoot and resolve hardware, software, network, and cloud‑related issues while helping to maintain critical IT infrastructure that supports complex manufacturing and distribution operations.

Working closely with the Technical Solutions team, you will contribute to technology deployments, upgrades, system enhancements, and continuous improvement initiatives across multiple business locations.

Key Responsibilities

• Deliver exceptional technical support for end users, resolving issues related to:
  • Network connectivity
  • Business applications
  • Windows operating systems
  • Microsoft 365
  • Printing services
  • VPN access
• Manage and maintain user accounts within hybrid Active Directory and Microsoft 365 environments.
• Administer user permissions, security groups, distribution lists, and file/folder access.
• Support desktop and laptop environments running Windows 11 and Microsoft 365 applications.
• Configure, deploy, and maintain workstation and laptop hardware for employees.
• Assist with software deployments, upgrades, patch management, testing, and implementation activities.
• Create and maintain desktop images and standardized device configurations.
• Troubleshoot and support hardware including:
  • Desktop computers
  • Laptops
  • Mobile devices
  • Printers
  • IP telephony devices
• Contribute to cloud technology initiatives, including Microsoft Azure environments.
• Support and participate in infrastructure, upgrade, deployment, and continuous improvement projects.
• Assist with networking technologies, including switching and connectivity solutions.
• Provide on‑site support across multiple operational locations when required.
• Maintain detailed documentation and service records while delivering a high level of customer service.

What We're Looking For

Required Qualifications

• Experience providing Level 1 and Level 2 technical support in a business environment.
• Experience work in a corporate head office environment is a strong asset
• Strong knowledge of:
  • Windows operating systems
  • Microsoft 365 applications
  • Desktop and laptop support
  • Networking fundamentals
• Experience supporting Active Directory and user account administration.
• Strong troubleshooting and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Outstanding customer service orientation and commitment to user satisfaction.
• Ability to prioritize and manage multiple requests in a fast‑paced environment.
• Strong teamwork, collaboration, and interpersonal skills.
• Ability to remain professional and effective in high‑reliability operational environments.

Nice to Have

• Experience with Microsoft Azure.
• Exposure to cloud‑based telephony solutions.
• Experience supporting Cisco and/or Meraki networking technologies.
• Knowledge of desktop imaging and deployment tools.
• Degree or diploma in Computer Science, Information Technology, or a related field.
• French language skills.

Why Join?

• Become part of a financially strong and highly respected organization with a long history of success.
• Work on large‑scale manufacturing, warehousing, distribution, and logistics technology environments.
• Exposure to modern infrastructure, cloud technologies, and enterprise systems.
• Collaborate with experienced professionals in a supportive and team‑oriented culture.
• Enjoy excellent opportunities for professional development, technical training, and career advancement.
• Gain experience working on impactful projects that directly support business growth and operational excellence.
• Join an organization that values innovation, continuous improvement, employee engagement, and long‑term career success.

If you're a motivated IT professional looking to build your career within a stable, growing organization that combines cutting‑edge technology with complex operational environments, we would love to hear from you.

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 59190705
• Open Positions / Postes Ouverts: 1