Junior Systems Administrator/Operations Support Specialist - Toronto

Randstad Canada; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

Randstad Canada is seeking a proactive Junior Systems Administrator/Operations Support Specialist for an 11‑month onsite contract in Toronto. You will manage day‑to‑day IT operations, provisioning, patching, and incidents across servers, workstations and network gear, with a focus on AD/Entra ID, Azure, and cybersecurity hygiene.

You will work in a structured enterprise IT environment, delivering Level 1/2 support, coordinating with senior engineers, and applying ITSM processes to ensure high

Qualifications

• Diagnostic & troubleshooting skills across hardware, OS, software, network and performance issues.
• Knowledge of Windows Server administration, Active Directory, GPO, DNS, DHCP and account management.
• Understanding of cloud technologies: Microsoft Azure, Microsoft 365, Entra ID.
• Cybersecurity best practices: endpoint protection, patching, access control, remediation.
• Familiarity with virtualization (VMware/Hyper-V) and enterprise file/print services.
• Exposure to ITSM processes using tools like ServiceNow or Remedy.

Responsibilities

• Provide day-to-day systems administration, operational support and infrastructure maintenance across servers, workstations and network hardware.
• Perform user provisioning, de-provisioning and access management within AD and Entra ID.
• Deploy OS updates, software upgrades and security patches following change management.
• Troubleshoot hardware/software/ connectivity issues and resolve incidents within SLAs.
• Deliver Level 1/2 technical support and log tickets with proper documentation.
• Monitor resource utilization, performance trends and backups for availability and integrity.
• Support print servers, shared storage and virtualization platforms.
• Implement cybersecurity controls and vulnerability remediation.
• Use PowerShell or batch scripting to automate tasks.
• Coordinate with senior engineers and vendors for escalation and resolution.
• Maintain runbooks, inventories and knowledge base articles.
• Follow ITSM workflows for incident, problem and change requests.

Skills

Diagnostics & Troubleshooting

Windows Server

Active Directory

Azure/Azure AD

ITSM & ServiceNow/Remedy

Networking fundamentals

Scripting (PowerShell)

VMware/Hyper-V

Cybersecurity hygiene

Communication & teamwork

Tools

ServiceNow

Remedy

Job description

We are seeking a proactive and motivated Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a vital systems administration, IT infrastructure operations, and technical support capacity, specializing in maintaining day-to-day computer systems, managing user access, and ensuring optimal platform availability.

Operating fully onsite in Toronto, you will deliver Level 1 and Level 2 technical support across enterprise workstations, servers, and network infrastructure. You will manage user accounts, implement software deployments and patches, troubleshoot hardware and connectivity issues, and support cloud identity administration across Microsoft Azure, Microsoft 365, and Microsoft Entra ID. This position demands a dependable IT support and systems professional with solid foundational knowledge in Windows Server, Active Directory, virtualization, and cybersecurity hygiene who is committed to delivering exceptional customer service and resolving technical incidents within fast-paced operational environments.

Location: Toronto, ON

Assignment Type: Onsite (5 days per week)

Contract Duration: 11-month contract (with potential for extension)

Advantages

• Modern Infrastructure Breadth: Hands-on experience across Windows Server, VMware/Hyper-V, Microsoft 365, and Microsoft Entra ID.
• Full-Spectrum Operations: Build expertise across user provisioning, patch management, ITSM processes, and network troubleshooting.
• Professional Growth: Accelerate your career within a large, structured enterprise IT environment.
• Long-Term Contract: Secure an 11-month contract with strong potential for extension.

Responsibilities

• Provide day-to-day systems administration, operational support, and infrastructure maintenance across servers, workstations, and network hardware.
• Perform user account provisioning, de-provisioning, profile configurations, and access management within Active Directory and Microsoft Entra ID.
• Deploy operating system updates, software upgrades, and security patches to servers and endpoints following established change management procedures.
• Troubleshoot hardware failures, software faults, system performance bottlenecks, and network connectivity issues using structured diagnostic methods.
• Deliver Level 1 and Level 2 technical support, logging, prioritizing, and resolving incidents and service requests within defined SLAs.
• Monitor system resource utilization, workload performance trends, and backups to ensure continuous system availability and data integrity.
• Support enterprise infrastructure services, including print servers, shared storage/file servers, and virtualization platforms (VMware or Hyper-V).
• Implement cybersecurity operational controls, including endpoint protection updates, account security reviews, and vulnerability remediations.
• Utilize basic scripting (e.g., PowerShell, batch files) to automate repetitive administrative tasks and routine maintenance workflows.
• Coordinate incident escalation and technical resolution activities with senior engineering teams and third‑party technology vendors.
• Maintain clear and accurate technical documentation, standard operating runbooks, system inventories, and knowledge base articles.
• Follow IT Service Management (ITSM) workflows for incident, problem, and change requests using tools such as ServiceNow or Remedy.

Qualifications

Core Technical & Systems Administration Requirements

• Diagnostic & Troubleshooting Skills: Proven ability to troubleshoot hardware, operating systems, software packages, network connectivity, and system performance issues using structured diagnostic methodologies.
• Systems Administration & Identity: Working knowledge of Microsoft Windows Server administration, Active Directory, Group Policy (GPO), DNS, DHCP, and account management.
• Cloud & Modern Workplace Fundamentals: Understanding of cloud technologies and administration, specifically Microsoft Azure, Microsoft 365, and Microsoft Entra ID (Azure AD).
• Cybersecurity Hygiene: Solid understanding of cybersecurity best practices, including endpoint security, patch management, access control, and vulnerability remediation.
• Enterprise Infrastructure: Familiarity with supporting virtualization environments (VMware or Hyper‑V), enterprise file/print services, and endpoint management solutions.
• Networking Fundamentals: Practical understanding of networking principles, including TCP/IP, subnets, VPNs, basic switch/router connectivity, and firewalls.
• ITSM Processes: Exposure to IT Service Management processes (incident, change, request fulfillment) using enterprise ticketing platforms like ServiceNow, Remedy, or similar.

Preferred Technical Assets

• Scripting: Basic automation or scripting experience using PowerShell or batch scripts to streamline operational tasks.
• Accessibility Awareness: Understanding of Accessibility for Ontarians with Disabilities Act (AODA) standards and digital accessibility guidelines.
• Maintenance Experience: Prior participation in scheduled maintenance windows, after‑hours patching, or on‑call rotations is an asset.

Soft Skills & Delivery Attributes

• Communication: Strong verbal communication skills with the demonstrated ability to explain technical concepts and solutions clearly to both technical and non-technical stakeholders.
• Customer Service Focus: High customer service orientation with a dedication to professionalism, prompt responsiveness, and client satisfaction.
• Documentation & Analytical Skills: Meticulous approach to documenting troubleshooting steps, root causes, and standard operating procedures.
• Collaboration & Time Management: Ability to manage competing support priorities effectively, collaborate well within a multidisciplinary team, and execute assigned tasks independently.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.