Technical Solutions Engineer

Arista Networks; Vancouver; Hybrid; CAD 85,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Technical Support Engineer to join their dynamic team. This role involves troubleshooting complex networking issues, collaborating with diverse teams, and ensuring customer satisfaction in a hybrid work environment. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a solid understanding of networking protocols. Join a company that values innovation and diversity, and be part of a team dedicated to providing top-notch support and solutions to clients. This is an exciting opportunity to grow your career while making a significant impact in the tech industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Discretionary Bonuses

Qualifications

• 1-7 years of experience in networking and troubleshooting.
• Strong knowledge of network protocols and technologies.

Responsibilities

• Respond to customer inquiries via phone or email.
• Troubleshoot hardware and software issues for customers.

Skills

Troubleshooting

Analytical Skills

Networking Protocols

Customer Service

Communication Skills

Education

Master's in Computer Science

Industry Certifications

Tools

Wireshark

tcpdump

IXIA

Linux

Job description

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Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

• Working knowledge of networking industry, products, and protocols.
• Minimum of 1-7 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF.
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
• A strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus.

Additional Information
The new hire base pay for this role has a pay range of CAD 85,000 to 150,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Computer Networking