Salesforce Solution Engineer

NeuraFlash LLC; Vancouver; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Salesforce Solution Engineer to join their innovative team. In this role, you will leverage cutting-edge technologies to drive customer success and enhance business processes. You'll be at the forefront of AI and Salesforce solutions, collaborating closely with cross-functional teams to deliver impactful demonstrations and proposals. This position offers the flexibility to work remotely or from various hub locations, making it an excellent opportunity for those who thrive in a collaborative environment. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Benefits

Flexible work hours

Remote work options

Travel opportunities

Collaborative culture

Celebration of achievements

Qualifications

• 2-3 years experience in CRM solutions, preferably Salesforce.
• Experience in customer-facing roles, especially Pre-Sales/Solution Engineering.

Responsibilities

• Demonstrate Salesforce products to customers and lead discovery sessions.
• Create compelling demos and proposals for large-scale projects.

Skills

CRM solutions/services sales

Customer facing skills

Communication skills

Attention to detail

Team player

Interest in AI

Education

B.S. in Computer Science

Mathematics or Engineering degree

Tools

Salesforce Service Cloud

Agentforce

Salesforce Einstein

AWS

Job description

Join to apply for the Salesforce Solution Engineer role at NeuraFlash.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

NeuraFlash is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll also contribute to our product development efforts and Service/Agentforce Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO:

• Demonstrate Salesforce and NeuraFlash products/assets to customers.
• Lead discovery sessions, presentations, and workshops with prospects and customers.
• Gather requirements for large-scale service transformation projects.
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner.
• Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team.
• Help maintain and update lead management, pipeline & forecasting in Salesforce.
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements.
• Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs.
• Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree.
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products.
• Continuously ensure the highest possible level of customer experience.
• Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash's Field Service and AI teams.

REQUIRED QUALIFICATIONS:

• 2 - 3 years experience selling CRM solutions/services - preferably Salesforce Service Cloud and Agentforce or a similar technology.
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience.
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience.

PREFERRED SKILLS:

• 2 - 3 years in a consulting role.
• Expert understanding of contact center telephony solutions.
• Solid understanding of the Salesforce Service cloud platform & architecture.
• A keen interest in learning rapidly in the AI Space.
• Strong customer facing skills.
• Attention towards detail with great communication skills.
• Team player.
• Passion to succeed and drive the company forward.

What's it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously.

Location:

NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. This role may be based in any of our hub locations within the United States or accommodate remote locations for our employees based in the United States, British Columbia, Ontario, India, or Colombia.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development