Technical Solutions Engineer

SYSPRO Proprietary Limited; Canada; Remote; CAD 105,000 - 115,000; Full time

Job summary

A global company is seeking a Technical Solutions Engineer to manage Sales Demo Environments and provide support to Pre-Sales teams. The role requires a deep understanding of technical solutions and excellent documentation skills. The ideal candidate will have a degree in a business-related field and at least 5 years of experience in the ERP industry.

Benefits

15 days vacation plus paid volunteer day

Reimbursement for paramedical services

Employee and Family Assistance program

Life insurance and health coverage

Retirement Savings Plan with matching contributions

Training and education support

Qualifications

• Minimum of 5 years’ experience in the ERP industry.
• Technical Demonstration and Documentation Experience.
• Certified SYSPRO Professional or equivalent.

Responsibilities

• Upgrade, maintain and optimize Sales Demo Image.
• Provide frontline support for Pre-Sales resources.
• Assist with creation of new solution guides.

Skills

Business Solutions

Technical Documentation

Server Management

C#

SQL Database

Cloud Architecture

Technical Pre-Sales

Education

Degree or Diploma in a business-related course/program

Tools

SYSPRO Power Tailoring

No-code/Low-code application builders

Job description

Technical Solutions Engineer

Department: Sales

Employment Type: Full Time

Location: Canada | Remote

Compensation: $105,000 - $115,000 / year

Description

This Global Role will focus on delivering and maintaining the Sales Demo Environments to both internal and channel Pre-Sales resources. They will also be responsible for front line support to these resources for both technical and non-technical topics including, but not limited to server maintenance and performance, application solutions and ISV (Independent Software Vendors / Partner Solutions) integrations and troubleshooting. This resource will also support Sales and Pre-Sales through the creation of documentation, training guides and FAQs for new functionality. Finally, a deep understanding of the underlying architecture, toolset and technical solutions to assist in sales demonstrations for these topics.

Key Responsibilities

Upgrade, maintain and optimize Sales Demo Image

• Applying upgrades, updates, ISV (Independent Software Vendors / Partner Solutions) and Integrations, and hot fixes.

Testing Sales Demo Image

• Ensuring upgrades, updates and hot fixes are working as intended as is the rest of the demo environment.

Demo Image Handover

• Working with internal and channel pre-sales resources to ensure they understand the demo image, changes, additions and optimization recommendations.

Demo Image Support and Troubleshooting

• Frontline support for questions, challenges and issues arising from Pre-Sales resources.
• Technical – performance, errors, security and access
• Application Solutions – integrations, demo data and workflows

Technical Product Architecture and Solution Demonstrations

• Understand, articulate and demonstrate underlying architecture and design to prospects and customers
• Understand, articulate and demonstrate technical solutions such as custom form building, workflow design and creation, report writing and other technical solutions

Technical Demonstration Solutions Support

• Assist the Pre-Sales Teams in using the SYSPRO Solution Toolsets to create Proof of Concepts for sales demonstrations

Technical and Non-Technical Documentation and Training for new solutions

• Assist with creation of new solution guides for Sales and Pre-Sales Enablement
• Creation and Testing of demo data and workflows applicable to new functionality
  
  

Understand thoroughly the software and value chain - including design, process and implementation

Documenting solutions in precise detail, while also being able to summarize it in a brief presentation.

Responsible for being a brand and product ambassador in your area of specialization and focus

Build rapport with clients, from C-level executives and managers to the support staff, all of whom will often need to buy in to your recommendations before these recommendations can be implemented

Skills, Knowledge and Expertise

• Requires a Degree or Diploma in a business-related course/program
• Minimum of 5 years’ experience in the ERP industry with strong background in providing business solutions
• Technical Demonstration and Documentation Experience
• Certified SYSPRO Professional: Administration or Certified SYSPRO Consultant: Power Tailoring Developer (or equivalent).
• Experience and understanding of: Azure – 1 Tier, SQL Database, C#
• Cloud architecture and deployment models
• Experience with technical toolsets (no-code or low-code application builders) behind ERP or comparable solutions.
• Preferred – SYSPRO Power Tailoring knowledge which includes ability to customize menus, applications, languages using built in tools as well as basic C#.
• Preferred – SYSPRO Administration features including security, configuration, customization and troubleshooting.
• Server Management and Maintenance
• Experience in Technical Pre-Sales Role
• Understanding of Manufacturing and Distribution Solutions
• Writing Technical and Non-Technical training guides, work instructions and demo flows

Benefits

We offer a career in an exciting industry, an opportunity to work in a fun environment with some really smart people, and great employee benefits! When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

We promote flexible hybrid work-from-home / remote work options and ensure opportunities for professional development and growth. Here are some of the benefits offered:

• Vacation: In addition to statutory holidays, you shall be eligible to Fifteen (15) days’ vacation during each 12-month period of continuous employment. In addition, we offer 1 paid volunteer day off to make a difference in your community.
• Reimbursement of up to $500 each per eligible paramedical service.
• Employee and Family Assistance program for mental health and holistic wellbeing.
• Life insurance including accidental death & dismemberment, long-term disability, extended health care, and dental coverage.
• SYSPRO Canada Retirement Savings Plan (RRSP): The SYSPRO Canada Retirement Savings Plan is a group RRSP plan for employees whereby SYSPRO Canada will match contributions up to a threshold after the first year of service to the company and increases as the number of years of service increases.
• Training & Education: SYSPRO Software Ltd. supports personal development through education and training.