Technical Solutions Engineer

PhenoTips; Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading company in genomic medicine is seeking a Technical Solutions Engineer to bridge client needs with technical solutions. This role involves managing the client lifecycle, from pre-sales to implementation, ensuring seamless integration of genomic insights into healthcare systems. The ideal candidate will have strong communication skills and a technical background in healthcare IT, capable of translating complex requirements into actionable solutions. Join us in reshaping the future of personalized medicine with a remote-first culture and competitive salary.

Benefits

Flexible hours

Performance-based equity

Collaborative team environment

Qualifications

• 6+ years in a technical sales, solutions engineering, or IT consulting role.
• Experience with APIs, data structures, integration planning, and software implementation.

Responsibilities

• Conduct high-level solution scoping with prospective clients.
• Lead communication with customer and vendor technical teams during integrations.

Skills

Communication

Problem Solving

Project Management

Education

Bachelors or Masters degree in information technology

Tools

Jira

Confluence

Smartsheet

Job description

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Scaling Precision Medicine with PhenoTips

At PhenoTips, we are transforming genetic medicine by helping healthcare providers seamlessly integrate genomic insights into patient care. Backed by top Canadian investors, leading healthcare institutions, and researchers, our platform powers precision medicine for health systems, clinics, and research organizations worldwide.

We are looking for a highly motivated and technically capable Technical Solutions Engineer who will play a critical role throughout the client lifecycle; from pre-sales, through implementation and ongoing support. This individual acts as a bridge between clients, internal teams, and third-party vendors by gathering requirements, scoping technical solutions, and managing key project deliverables. The ideal candidate brings a blend of business analysis, technical acumen, and strong communication skills, enabling them to translate client needs into scalable, efficient, and integrated solutions. Familiarity with healthcare systems, data migration, and interoperability standards (e.g., HL7/FHIR) is preferred.

This isn’t just a support role, it’s a mission-critical position at the intersection of genomics, healthcare IT, and software innovation.

One Year From Now, Here’s How You’ll Be Seen:

Your Team Sees You As – A dependable, solution-oriented expert who can decode complexity and translate customer needs into robust technical solutions. You’re the go-to for navigating integrations, data migrations, and technical discovery with confidence and clarity.

Customers See You As – A trusted partner. You understand their pain points, anticipate obstacles, and lead them from pre-sales through to successful go-live. Your knowledge of healthcare systems and interoperability gives them peace of mind in a complex landscape.

The Company Sees You As – A technical linchpin. You work cross-functionally across Sales, Product, Engineering, and Customer Success to accelerate implementations, reduce friction, and ensure each customer has a smooth journey from contract to launch.

The Industry Sees You As – A subject matter expert with a rare blend of healthcare knowledge, technical know-how, and client-facing polish. You represent PhenoTips with confidence and clarity in technical discussions, vendor meetings, and healthcare events.

How You’ll Make This Happen:

Investigate, Design & Deliver Scalable Technical Solutions

• Conduct high-level solution scoping with prospective clients and internal teams.
• Identify integration points, data migration needs, and potential risks early.
• Translate client and clinical workflows into scalable, actionable technical designs.

Own the Customer Lifecycle from Discovery to Deployment

• Support pre-sales discovery with requirements gathering and platform assessment.
• Develop and document implementation timelines, data workflows, and technical specifications.
• Lead communication with customer and vendor technical teams during integrations and migrations.

Drive Clarity Across Stakeholders

• Communicate complex technical concepts in plain language for non-technical audiences.
• Coordinate deliverables across Engineering, Product, and Customer Success teams.
• Ensure full documentation of client needs, technical tasks, and project dependencies.
• Lead project timelines via project management frameworks with precision, for successful solution implementation and post go-live support.

Champion Data Integrity & Healthcare Standards

• Review legacy system exports to define schemas, data dictionaries, and create transformation strategies when vendor support is limited or unavailable.
• Support authentication integrations (e.g., LDAP, OAuth, SSO).
• Align internal systems with healthcare data models and interoperability standards.
• Work with client and vendor technical teams to plan and execute integrations (FHIR, HL7v2, APIs) and data migrations, ensuring complete documentation and successful implementation.

What You Bring

️ 6+ years in a technical sales, solutions engineering, or IT consulting role—preferably in healthcare, genomics, or digital health.

️ Experience with APIs, data structures, integration planning, and software implementation.

️ Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.

️ Strong project management skills with tools like Jira, Confluence, and Smartsheet.

️ Excellent communication—you translate tech speak into client-ready insights.

️ Comfortable facilitating discovery sessions, creating workflow diagrams, and documenting user stories.

️ Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.

️ Knowledge of the end-to-end software development lifecycle

️ Demonstrated ability to communicate the complexities of technical programs

️ Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.

️ Efficient communication skills and strong organizational and leadership skills.

Bonus Points

Bachelors or Masters degree in information technology, software engineering, computer science, or related field.

Previous project management experience is advantageous (PMP or LSS certificate is a bonus).

Experience in healthcare or genetics

Understanding of Authentication methodologies; LDAP/OAuth/SSO

Able to support writing scripts or configuring workflows to normalize and prepare data for ingestion during migration processes.

Experience with HL7/FHIR data structures and modelling

Understanding of CI/CD methodologies

Why Join PhenoTips?

Mission-driven work—help reshape the future of personalized medicine.

Remote-first culture with flexible hours and autonomy.

Competitive salary (range of $90k to $110k) + performance-based equity (Employee Stock Option Plan).

A collaborative, fast-paced team backed by world-class partners and investors.

Ready to build the future of genomic medicine with us? Apply today.

Application Requirements:

If you are interested in joining us at PhenoTips, please do apply and ensure that with your application you provide a Cover Letter and Resume. For your cover letter please outline why you are interested in PhenoTips, why you are interested in this role and why you believe you would be a good fit.

Please Note:

• Successful candidates will require a background check as well as 2 references after a conditional offer is made.
• Only applicants that are selected to move forward through the recruitment process will be contacted.

Location: This is a full-time, permanent position available to Canadian residents. You must be authorized to work in Canada and please note that visa sponsorship is unavailable.

Deadline: 30 May 2025; 11:59pm EST

We look forward to hearing from you!

We are committed to building and fostering an environment where our employees feel included, valued, and heard. PhenoTips maintains equality in the workplace by ensuring that no employee or applicant is denied employment opportunities for reasons unrelated to ability. PhenoTips is strongly committed to diversity within its community and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our organization.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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