Technical Analyst Sr

Fidelity Canada; Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company in Canada is seeking a Senior Technical Analyst to work remotely. The role involves developing Salesforce integrations, supporting CRM tools, and leading projects within a dynamic team. Candidates should have extensive experience in software development, particularly with Salesforce, and a strong educational background in Computer Science.

Benefits

Flexible remote, hybrid, or in-office work options

Competitive compensation

Comprehensive health benefits

Parental leave top-up

Generous time off

Diversity and inclusion initiatives

Professional development programs

Qualifications

• 8+ years of software development experience, with 4+ years focused on Salesforce.
• Strong knowledge of LWC, Apex, and API integration services.
• Experience in the investment industry, particularly mutual funds, is a plus.

Responsibilities

• Architect, develop, and maintain system integrations with Salesforce.
• Lead development projects and coordinate developer activities.
• Provide technical support and troubleshoot issues.

Skills

Salesforce

Apex

API integration

Java

Web Services

Leadership

Analytical skills

Customer service

Communication

Self-motivated

Education

University degree in Computer Science

Salesforce Certification (Platform Developer I or II)

Job description

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Job Description

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services, and we’re constantly seeking new ways to help our clients. As a privately owned company, we embrace innovation and continue to grow. Working with us means being part of a diverse and dedicated team that makes a real difference. You’ll have opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported.

Business Overview

The CRM support group is part of the IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada. Reporting to the CRM Support Team Manager, the software developer is responsible for developing and supporting CRM and Events Management solutions, supporting existing tools, evaluating new solutions, and providing rotating on-call support for Salesforce.com and Marketo applications.

Key Accountabilities

• Architect, develop, and maintain system integrations with Salesforce using various APIs.
• Lead development projects, coordinate developer activities to meet milestones.
• Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities.
• Develop and configure Marketo event management tools.
• Collaborate with stakeholders to ensure scalable and business-aligned solutions.
• Provide technical support, troubleshoot issues, and ensure smooth data flow.
• Support Marketo initiatives, including campaigns, webhooks, and administration.
• Complete unit testing and collaborate with teams for error-free implementation.
• Participate in CRM and Events Management upgrades and migrations.
• Proactively suggest process and solution enhancements.

Skills, Knowledge And Experience

• 8+ years of software development experience, with 4+ years focused on Salesforce.
• Strong knowledge of LWC, Apex, and API integration services.
• Familiarity with data governance and security best practices.
• Experience in Java and Web Services development.
• Experience across the full software development lifecycle.
• Strong leadership, analytical, and customer service skills.
• Excellent communication skills, ability to explain technical concepts to non-technical stakeholders.
• Self-motivated team player.

Nice to Have

• Hands-on Marketo experience, especially campaigns and webhooks.
• Experience with Salesforce Service Cloud and Financial Cloud development.
• Experience with REST Web Services.
• Experience in the investment industry, particularly mutual funds.

Education

• University degree in Computer Science or equivalent experience.
• Salesforce Certification (Platform Developer I or II) preferred.

Additional Benefits and Support

• Flexible remote, hybrid, or in-office work options.
• Competitive compensation, group RRSP contributions.
• Comprehensive health benefits, mental health coverage.
• Parental leave top-up, home office stipend.
• Generous time off, volunteer days.
• Diversity and inclusion initiatives, professional development programs.
• Recognition as a top employer in Canada.

Fidelity Canada is an equal opportunity employer

We consider all qualified applicants regardless of protected status. Accommodations available upon request.

No phone inquiries or agencies. Only shortlisted candidates will be contacted.