Technical Solution Specialist

KingswaySoft Inc; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading integration solution provider in Canada is looking for a technical support specialist to troubleshoot client issues and develop ETL solutions using Microsoft SQL Server Integration Services. The role involves creating integration solutions, conducting trainings, and contributing to technical documentation. Candidates should have a strong understanding of database systems and excellent problem-solving skills.

Benefits

Competitive benefits and salaries

Access to cutting edge technologies

Team environment for growth

Qualifications

• Strong understanding of relational database systems and scripting.
• Experience troubleshooting technical issues including database connectivity.
• Knowledge of XML, JSON, OAuth is valuable.

Responsibilities

• Troubleshoot client technical issues using SSIS as the ETL platform.
• Develop ETL packages and create data integration solutions.
• Coordinate technical trainings and maintain positive client relationships.

Skills

Problem Solving

Communication

Database Systems

Scripting

Technical Troubleshooting

Job description

KingswaySoft is a leading integration solution provider offering software solutions that make data integration affordable and painlessly easy. We work with thousands of enterprise clients from around the world including many Fortune 500 companies who rely on our solutions to integrate data with various application systems in order to drive their business efficiency and fully leverage their information assets. Client satisfaction and success is our number one priority which we deliver through unparalleled software and superior customer support.

KingswaySoft is a well-established organization with tremendous growth since the inception of the business. We start with the simple mission that is to help make data integration easy for our clients and partners, and we have established ourselves as a leading solution provider in the data integration and migration space. In this role, you will be responsible for troubleshooting client technical issues around ETL and database manipulations, providing technical solutions to some of the most challenging integration designs, contributing to the development of blueprint solutions that our clients can use as reference, and many more.

Your Responsibilities

• Troubleshoot client technical issues using SSIS as the ETL platform along with our software.
• Create data integration solutions using Microsoft SQL Server Integration Services (SSIS) and our software.
• Develop ETL packages that demonstrate best practices and our software capabilities.
• Coordinate and facilitate technical trainings.
• Diagnose, troubleshoot and resolve client issues / inquiries related to operating our software products.
• Contribute to the development of technical resources such as knowledge base articles, blog postings and technical documentation, write unit tests.
• Develop and execute test cases for KingswaySoft products as needed that interact with various enterprise applications such as Microsoft Dynamics 365, Salesforce, SharePoint, QuickBooks, HubSpot, and Marketo, etc.
• Manage communications and expectations with client and maintain positive relationships.
• Leverage your technical experience, skills, training, and information tools to provide a high level of customer satisfaction.

Your Qualifications

• A very strong understanding of relational database systems and scripting
• Experience in troubleshooting technical issues including database connectivity, web service access
• Having some experience with performance tuning will be beneficial
• A software QA background, working with database and web service based applications, would be a huge plus
• Some knowledge and exposure with XML, JSON, OAuth will be very valuable
• Experience with Microsoft Dynamics CRM, AX, GP, NAV or SL, or other cloud, on-premises applications such as Salesforce, SAP, SharePoint, Marketo is highly desired
• Clear, professional verbal and written communication skills
• Strong problem-solving skills
• Prior training and consulting experience will be an asset

What we offer?

• Competitive benefits and salaries, based on personal achievements
• Working with cutting edge technologies
• Access to the newest Microsoft technologies
• A team environment where you can contribute, learn and grow