Technical Solutions Specialist, Canada

StackAdapt; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Technical Solutions Specialist to provide technical support and improve user experience. The role requires strong problem-solving skills, technical knowledge in JavaScript, and the ability to communicate effectively with clients and team members. This is a full-time remote position open to candidates across North America, offering a competitive salary and various benefits.

Benefits

Highly competitive salary

RRSP/401K matching

3 weeks vacation

Access to mental health care platform

Health benefits from day one

Work-from-home reimbursements

Robust training and onboarding program

Qualifications

• Experience in technical support or software engineering.
• Basic to intermediate JavaScript and HTML experience required.
• Experience with SQL and Elasticsearch is essential.

Responsibilities

• Creating and debugging custom JavaScript snippets for clients.
• Troubleshooting system setups across different platforms.
• Identifying and addressing root causes of technical issues.

Skills

Problem-solving

Analytical abilities

Communication skills

Technical support

JavaScript

HTML

Tools

SQL

Elasticsearch

Google Tag Manager

Job description

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StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.

StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.

What you'll be doing:

• Creating and debugging custom javascript snippets for clients
• Troubleshooting simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
• Taking ownership of escalations and highly technical problem solving.
• Working with clients to help solve their technical issues
  
  

What you’ll bring to the table:

• Proven experience in technical support, product support, and/or software engineering capacity
• Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
• Basic to intermediate Javascript and HTML experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients
• Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
• Basic to intermediate knowledge/experience in Digital Advertising is a plus
• Experience with GraphQL is a plus
  
  

StackAdapters enjoy:

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!
  
  

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign’s Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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