Technical Solution Specialist

Idaho Society of Professional Engineers; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Professional development

Competitive compensation

Paid time off

Job summary

The Idaho Society of Professional Engineers is seeking a Technical Solution Specialist to deliver tailored technical solutions for clients, supporting deployment and integration of InnovMarine’s products and services. This role collaborates with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.

Responsibilities include design and implementation, technical support, and client engagement.

Qualifications

• Bachelor’s degree in CS, Marine Engineering or related field.
• 3–5 years in technical solution delivery or support.
• Strong deployment, configuration and integration knowledge.
• Excellent problem-solving and analytical skills.
• Clear communication and interpersonal abilities.
• Ability to explain technical concepts to non-technical audiences.
• Proficiency with Microsoft Office Suite and documentation tools.
• Experience in matrix organizations is a plus.
• Maximo, ShipConstructor and PLM experience is a plus.
• Marine industry experience is an asset.
• Bilingual skills are an asset.

Responsibilities

• Design and implement technical solutions with clients and internal teams.
• Configure and deploy software based on requirements.
• Ensure scalable, secure solutions aligned with best practices.
• Document architecture, configurations and implementation steps.
• Provide post-implementation technical support and troubleshooting.
• Maintain records of support activities and resolutions.
• Engage with clients as a technical advisor and align with goals.
• Collaborate with sales, product, and consulting teams.
• Collect client feedback to inform product improvements.

Skills

Problem solving

Communication skills

Explain technical concepts

Analytical thinking

Documentation tools

Interpersonal abilities

Matrix organization experience

Office suite familiarity

English proficiency

Asset: bilingual

Education

Bachelor’s degree in Computer Science, Marine Engineering, or related field

Tools

Maximo

ShipConstructor

PLM software

Job description

Department: Operations
Location: Remote
Reports To: VP, Solutions
Employment Type: Permanent - Full-Time

Job Summary

The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.

Key Responsibilities

Solution Design & Implementation (40%)

• Collaborate with clients and internal teams to design and implement technical solutions and process improvements
• Configure and deploy software products based on client requirements
• Ensure solutions are scalable, secure, and aligned with best practices
• Document solution architecture, configurations, and implementation processes

Technical Support & Troubleshooting (30%)

• Provide technical support during and after implementation
• Troubleshoot and resolve issues related to software functionality, integration, and performance
• Maintain detailed records of support activities and resolutions

Client Engagement & Collaboration (20%)

• Act as a technical advisor to clients, helping them understand and maximize solution value
• Work closely with sales, product, and consulting teams to align solutions with client goals
• Gather client feedback and contribute to product improvement initiatives

Other Duties (10%)

• Perform other related duties as assigned to support organizational goals

Qualifications & Skills

• Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered
• Minimum 3–5 years of experience in technical solution delivery or support roles
• Strong understanding of software deployment, configuration, and integration
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Ability to explain technical concepts to non-technical audiences
• Proficiency in Microsoft Office Suite and technical documentation tools
• Experience working within matrix organization structures is an asset
• Maximo, Shipconstructor, PLM software experience (asset)
• Marine industry experience (asset)
• Bilingual (asset)

What We Offer

• 100% remote work, some travelling may be required
• Opportunities for professional development and growth
• Competitive compensation and benefits package
• Paid Time off including Sick days and Floater days
• A chance to make meaningful impact in a growing organization