Technical Solution Specialist

Sustainable World, Inc.; Canada; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

100% remote work

Professional development and growth

Competitive compensation and benefits

Paid time off including Sick days and浮

Job summary

Sustainable World, Inc. is seeking a Technical Solution Specialist to deliver tailored technical solutions for client deployments of InnovMarine products. This role involves collaborating with clients, internal teams, and partners to ensure effective implementation, configuration, and optimization of software solutions.

The role emphasizes design, deployment, troubleshooting, and client engagement, with remote work and opportunities to contribute to product improvements in a growing organization.

Qualifications

• Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education considered.
• Minimum 3–5 years of experience in technical solution delivery or support roles.
• Strong understanding of software deployment, configuration, and integration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to explain technical concepts to non-technical audiences.
• Proficiency in Microsoft Office Suite and technical documentation tools.
• Experience working within matrix organization structures is an asset.
• Maximo, ShipConstructor, PLM software experience is an asset.
• Marine industry experience is an asset.
• Bilingual is an asset.

Responsibilities

• Solution Design & Implementation: Collaborate with clients and internal teams to design and implement technical solutions and process improvements.
• Configure and deploy software products based on client requirements.
• Ensure solutions are scalable, secure, and aligned with best practices.
• Document solution architecture, configurations, and implementation processes.
• Technical Support & Troubleshooting: Provide technical support during and after implementation.
• Troubleshoot and resolve issues related to software functionality, integration, and performance.
• Maintain detailed records of support activities and resolutions.
• Client Engagement & Collaboration: Act as a technical advisor to clients, helping them understand and maximize solution value.
• Work closely with sales, product, and consulting teams to align solutions with client goals.
• Gather client feedback and contribute to product improvement initiatives.
• Other Duties: Perform other duties to support organizational goals.

Skills

Problem solving

Communication

Analytical

Documentation

Interpersonal

Explain tech to non-tech

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Marine Engineering

Tools

Maximo

ShipConstructor

PLM software

Microsoft Office

Job description

Department: Operations
Location: Remote
Reports To: VP, Solutions
Employment Type: Permanent - Full-Time

Job Summary

The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.

Key Responsibilities

Solution Design & Implementation (40%)

• Collaborate with clients and internal teams to design and implement technical solutions and process improvements
• Configure and deploy software products based on client requirements
• Ensure solutions are scalable, secure, and aligned with best practices
• Document solution architecture, configurations, and implementation processes

Technical Support & Troubleshooting (30%)

• Provide technical support during and after implementation
• Troubleshoot and resolve issues related to software functionality, integration, and performance
• Maintain detailed records of support activities and resolutions

Client Engagement & Collaboration (20%)

• Act as a technical advisor to clients, helping them understand and maximize solution value
• Work closely with sales, product, and consulting teams to align solutions with client goals
• Gather client feedback and contribute to product improvement initiatives

Other Duties (10%)

• Perform other related duties as assigned to support organizational goals

Qualifications & Skills

• Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered
• Minimum 3–5 years of experience in technical solution delivery or support roles
• Strong understanding of software deployment, configuration, and integration
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Ability to explain technical concepts to non-technical audiences
• Proficiency in Microsoft Office Suite and technical documentation tools
• Experience working within matrix organization structures is an asset
• Maximo, Shipconstructor, PLM software experience (asset)
• Marine industry experience (asset)
• Bilingual (asset)

What We Offer

• 100% remote work, some travelling may be required
• Opportunities for professional development and growth
• Competitive compensation and benefits package
• Paid Time off including Sick days and Floater days
• A chance to make meaningful impact in a growing organization