Technical Services Solutions Consultant

Resolver Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the SaaS sector seeks a Technical Solutions Consultant to provide integration subject matter expertise. This hybrid role focuses on cross-department collaboration to implement customer migrations and integrations. Ideal candidates will possess strong technical aptitude and a background in Computer Science. Benefits include comprehensive health coverage, professional development programs, and flexible working arrangements.

Benefits

Health and Wellness Benefits

Professional development budget

Open vacation policy

Best-in-class parental leave

Flexible work environment

In-office snacks and games

Qualifications

• Experience in technical consulting with strong troubleshooting skills.
• Degree or diploma in Computer Science or Information Systems preferred.
• Solid understanding of programming and relational database concepts.

Responsibilities

• Support gathering project requirements for migrations and integrations.
• Troubleshoot customer production issues related to integrations.
• Consolidate and maintain technical documentation for integration processes.

Skills

Attention to detail

Technical aptitude

Troubleshooting

Customer interaction

Education

Degree or diploma in Computer Science/Information Systems

Tools

MS SQL Server

Programming scripts

Data migration tools

API

Job description

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.

As a Technical Solutions Consultant, you're instrumental in Resolver's strategy to provide integration subject matter expertise to our customers.

With a key focus on partnering with Services, Product, DevOps and QE to implement successful migrations and/or integrations, you will also support Sales and Customer Success Managers to scope and quote custom integrations. We are all about internal cross collaboration to drive continuous improvement within tech services!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business withinKroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!

Your day to day - let's break it down!

Project Delivery (70%)
Measures of success:Customer feedback (NPS, references), peer feedback, 30% utilization, project margin, and number of implementation reruns

• Support gathering project requirements needed to facilitate migrations and/or integrations.
• Leverages attention to detail and impeccable organizational skills to manage, configure, and assist multiple customers with various data migration and/or integration requirements.
• Develops a strong product knowledge to optimize customer satisfaction.
• Apply relational database spreadsheet skills to support migration and/or integration.
• Leverage data migration tools and programming scripts
• Ability to provide API support
• Understanding of external data and best methods to integrate with Resolver platforms
• Perform data validation tests before and after importing of data to improve data quality
• Support UAT in accordance with established standards
• Test and troubleshoot migration and integrations between applications
• Analyze and resolve technical and application issues

Technical Support (15%)
Measures of Success:Timely resolution of Production integration issues

• Troubleshoot Customer production issues relating to Tech Services deliverables (e.g. integrations)
• Perform tasks as a second-tier support to our application support team
• Provide best practices and resolutions along with documentation to
  enable support team members

Documentation & Reporting (10%)
Measures of success: Participation in process refinement activities, contribution to development of enablement content, contribution to LLs and FAQs

• Consolidate and maintain technical documentation, integration guides and migration documentations
• Participates in constantly enhancing the quality and efficiency of Resolver’s Technical Services delivery via cross-dept collaboration

Pre-Sales - Custom Integration(5%)
Measures of success:Participation in presales activities, timely and accurate work estimates, timely and accurate Statement of Work

• Support the Tech Services Team Lead in discovery sessions and/or blueprinting workshops to capture project success factors and define project scope for custom integration projects
• Support the documentation of custom integration project scope and work
  estimates in the form of a Statement of Work

People who Excel:

• Experience in technical consulting with a strong ability to comprehend and troubleshoot complex technical issues.
• Degree or diploma in Computer Science/Information Systems is preferred
• Strong technical aptitude; specifically, solid understanding of object-oriented programming concepts; relational database design and querying concepts.
• Solid understanding of object-oriented programming concepts
• Solid understanding of relational database design and querying concepts
• Exposure to MS SQL Server Scripting, SQL Server Reporting Services
• Exposure to client/server, and service-based application development
• Exposure to Data migrations, Integrations, API would be added advantage
• Working experience with JSON data formatting
• Experience with SaaS & iPaaS solutions
• Strong Ability to comprehend and troubleshoot complex technical issues
• Strong Ability to interact well with Customers, and collaborate effectively with internal stakeholders to manage competing priorities to achieve organizational results

What we’ll give you in return:

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

• Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust– While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• Back in the Office– If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [e-mail]

#LI-Hybrid