Technical Service Representative- Mechanical

Komatsu; Wabush; On-site; CAD 73,487 - 104,663; Full time

Benefits offered by this job

Health & dental, vision, life insurance

Company-sponsored registered pension plan

Paid vacation

Job summary

Komatsu is seeking a Technical Service Representative in Wabush, Newfoundland and Labrador. This role requires skilled individuals to deliver diagnostics, commissioning, and field repairs on mining equipment.

The successful candidate will demonstrate extensive experience in maintaining and repairing LeTourneau loaders and other mining machinery. Competitive wages and comprehensive benefits are offered, including health insurance and a company-sponsored pension plan.

Qualifications

• 4–8 years’ experience maintaining, repairing, and inspecting mining equipment.
• Experience with LeTourneau mining loaders and diagnosing problems.
• Strong understanding of hydraulic, mechanical, and electrical systems.

Responsibilities

• Support equipment builds and provide follow-up service in the field.
• Diagnose and resolve complex hydraulic, mechanical, and electrical issues.
• Maintain accurate service records and customer database entries.

Skills

Customer-focused communication skills

Diagnostic capability

Ability to lift 50 lbs

Bilingual in English & French

Education

Red Seal Heavy Equipment Technician or Millwright

Tools

Microsoft Office (Word, Excel, Project)

CAN Buss communication network

Job description

Technical Service Representative – Mechanical
Location: Wabush, Newfoundland and Labrador, Canada

Job Overview

Deliver advanced diagnostics, commissioning, and field repairs on LeTourneau loaders and other mining equipment. Work independently, travel to customer sites, and apply mechanical, hydraulic, and electrical expertise to keep machines running at peak performance.

Reporting

Reports to: Lead, Technical Service

Shift and Travel

Shift: 7x7 or 14x14, 12 hours per day
Travel: up to 50% travel required

Safety and Relocation

Safety Sensitive: Yes – drug & alcohol testing, physical demand fitness testing, RCMP Criminal Record Check, and a 5‑year provincial driving record required.
Relocation: Not offered; open to local and FIFO candidates.

Key Responsibilities

• Support equipment builds, commissioning, and follow‑up service in the field.
• Diagnose and resolve complex hydraulic, mechanical, and electrical issues.
• Provide on‑site technical support across multiple product lines.
• Troubleshoot high‑voltage systems and critical machine failures.
• Interface with Product Support to address recurring or high‑impact issues.
• Maintain accurate service records and customer database entries.
• Perform component repairs, adjustments, and replacements at customer sites.
• Uphold strict safety, housekeeping, and equipment‑readiness standards.

Qualifications

• Red Seal Heavy Equipment Technician or Millwright (dual ticket preferred).
• 4–8 years’ experience maintaining, repairing, and inspecting mining equipment in a remote field environment.
• Experience with LeTourneau mining loaders and ability to diagnose problems accurately.
• Experience with high‑voltage equipment and strong diagnostic capability across mechanical, hydraulic, and electrical systems.
• Strong customer‑focused communication skills and proven technical service track record.
• Ability to safely lift 50 lbs. and access any mine site without restrictions.
• Knowledge of Microsoft Office (Word, Excel, Project).
• Experience with CAN Buss communication network is an asset.
• Bilingual in English & French an asset.

Benefits

• Competitive wages: base pay $64.66/hour.
• Health & dental, vision, life insurance, short and long‑term disability.
• Health Care and Personal Wellness spending account.
• Company‑sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher.
• Paid vacation.
• Company‑supplied tools.

Equal Opportunity

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

Indigenous Peoples

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada.