Technical Service Representative

Finning Canada; Kelowna; On-site; CAD 115,000 - 125,000; Full time

Job summary

Finning Canada seeks a Technical Service Representative in Kelowna. The role involves providing technical support for Caterpillar mining equipment, ensuring optimal performance, and building strong customer relationships. Candidates should have significant experience in technical service roles, especially with mining equipment. This permanent position offers a competitive salary and benefits to attract qualified applicants.

Benefits

Employee Share Purchase program

Matching pension contributions

Flexible benefit options

Paid vacation with increasing allowance

Qualifications

• Minimum 5 years’ experience in a technical service role.
• Direct experience with Caterpillar electric rope shovels is required.
• Solid understanding of mining operations.

Responsibilities

• Provide in-field technical support to reduce downtime.
• Schedule and conduct regular visits to customers.
• Deliver data-driven technical reports.

Skills

Problem-solving

Communication

Organizational Skills

Customer Engagement

Attention to Detail

Education

Technical Service Experience

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Are you passionate about heavy equipment and customer success?

As a Technical Service Representative (TSR), you’ll be the trusted advisor to our mining customers—ensuring their equipment operates at peak performance while building strong, lasting relationships. This role combines technical expertise, proactive service, and customer engagement to support Caterpillar equipment to OEM standards.

If you’re a mechanically inclined professional with a customer-first mindset, this is your opportunity to make a real impact!

For this position, the expected salary range is between $115,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. We also offer additional incentives such as an annual bonus and premium for certain shifts.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment. Job Description:

• Provide in-field technical support to reduce downtime of loading and drilling fleets, ensuring mine production targets are met.
• Schedule and conduct regular customer visits, building strong relationships with key stakeholders and identifying service needs early.
• Collaborate with the Finning Parts Department to ensure timely delivery of parts for both planned maintenance and unplanned repairs.
• Deliver timely, data-driven technical reports to customers and internal teams, outlining equipment condition and service recommendations.
• Conduct machine audits and use analysis reports to advise customers on necessary component replacements and maintenance actions.
• Maintain open, effective communication with internal departments including technical services, account management, and marketing to align on customer support strategies.
• Immediately escalate critical machine-down situations to the appropriate internal teams to ensure swift resolution.
• Identify and recommend safety improvements, including strategies to mitigate Serious Injury and Fatality (SIF) risks.
• Maintain accountability through scheduled activity tracking and performance metrics.
• Build and maintain a comprehensive library of technical issues and resolutions to support continuous improvement and knowledge sharing.

Qualifications:

• Minimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries.
• Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels is required.
• Solid understanding of mining operations and equipment performance requirements.
• Excellent verbal and written communication skills for clear technical reporting and customer interaction.
• Strong organizational and time management abilities to manage multiple priorities and customer schedules.
• Proven problem-solving skills with a proactive, solution-oriented mindset.
• Highly adaptable and able to work effectively in diverse, fast-paced environments.
• Strong attention to detail and commitment to safety and service excellence.
• Self-motivated with the ability to work both independently and collaboratively.
• Demonstrated desire for continuous learning and growth within a dynamic organization.
• In-depth knowledge of Caterpillar equipment and OEM service standards.

Note:

• This position can be worked out of the following Finning locations:
  • Elkford
  • Cranbrook
  • Kelowna
  • Kamloops
  • Prince George
  • Calgary
  • Edmonton
    
• Permanent, full-time role.
• Continuous shift (7 x 7).
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.