Technical Sales Specialist - Montreal

Stryker Group; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a Technical Sales Specialist in Montreal. You will serve as the primary customer contact for technical support and provide valuable insights during surgical procedures, ensuring the proper use of Orthopaedic instruments. Candidates should have post-secondary education and relevant experience in Orthopaedic procedures. Strong communication and technical troubleshooting skills are essential for success in this dynamic role.

Benefits

Opportunity for professional growth

Dynamic work environment

Access to innovative technologies

Qualifications

• Post-Secondary education is required.
• 1+ years of experience in Orthopaedic procedures preferred.
• Must have a valid driver's license.

Responsibilities

• Provide technical information on surgical procedures.
• Document customer inquiries and related issues.
• Support customers pre- and post-procedure.

Skills

Customer Support

Technical Troubleshooting

Collaboration

Integrity

Product Knowledge

Education

Post-Secondary Education

University degree

Job description

The Technical Sales Specialist acts as principal customer contact regarding technical product support and problem resolution. Provides expeditious, timely, and courteous handling of all customer questions and requests. Attends surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker Orthopaedic instruments and implants.

Responsibilities

Individual Responsibilities :

• Proactively collaborates with internal teams / departments to promote a culture of inclusiveness and cooperation.
• Responsible to live and exemplify Stryker’s Values : Integrity, Accountability, People, and Performance.

Functional Responsibilities :

• Provide technical information on the use, application, and available training for products both prior to and during surgical procedures.
• Document every call / incident (inquiry and complaint) and prepare reports regarding the product issues that are related to day-to-day activities.
• Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc.
• Occasionally deliver kits to and from account.
• Assist operations with returned goods resulting from field service issues.
• Coordinate testing of returned product for maintenance and evaluation.
• Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges.
• With the assistance of the Sales Representative, address and / or resolve issues / problems that pertain to products, field application of product, or service to ensure superior account maintenance.
• Advise and counsel customers on their product needs, as appropriate.
• Assist customers in purchasing / leasing / consignment of product.
• Provide assistance to Sales Representatives and operations, as dictated by business needs.
• Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product / instrumentation trainings on a periodic basis.
• Effectively identify and troubleshoot instrument-related problems experienced by our customers both during and post-procedure.
• Interact with various Stryker marketing and product development teams and with customers concerning products and product application.
• Act as technical liaison with Stryker manufacturing partners.
• Other duties as assigned by Manager.

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct.
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards.
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy.

What you need

Required :

• Post-Secondary Education.

Preferred :

• University degree.
• 1+ years of related experience in the field of Orthopaedic procedures.

Additional Information :

• Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations.
• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
• Must have a valid driver’s license.

Who we want :

• Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic and drive to live out their purpose of changing people’s lives and making healthcare better.

What We Offer

• A winning team driven to achieve our mission and deliver remarkable results.
• Quality products that improve the lives of customers and patients.
• Ability to discover your strengths, follow your passion and own your own career.

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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Technical Sales Specialist • Montreal, Montreal (administrative region), Canada