Technical Product Specialist

Socomec Group; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Powersmiths Corporation, part of Socomec Group, is seeking a Technical Product Specialist in Brampton. The role involves providing technical support, managing product documentation, and collaborating with cross-functional teams to enhance product offerings. Ideal candidates have a background in Electrical Engineering and strong communication skills to thrive in a fast-paced environment.

Qualifications

• 1-3 years in technical sales support or marketing of electrical/power conversion products.
• Legally authorized to work in Canada/US.
• Ability to travel internationally.

Responsibilities

• Provide technical product support and create documentation.
• Coordinate product launches and collaborate with sales and marketing teams.
• Manage customer feedback and assist in product development.

Skills

Strong English communication

Technical writing

Collaboration

Project management

Education

Bachelors Degree in Electrical Engineering or Power Conversion Engineering

Tools

Salesforce

ERP systems

Job description

Powersmiths is a member of the Socomec SAS corporate family of companies, a global organization with nearly a century of success in providing innovative solutions within the energy industry.

Powersmiths provides integrated energy and environmental solutions, and with Socomec SAS, integrated products for energy storage and critical power. Our products are designed for a wide range of applications in the building renewal market space, data centers, power distribution, power management and critical power markets. Powersmiths’ team of highly skilled professionals has been serving the market for over 20 years. Our customers are located across the USA and Canada.

As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 4,500 employees. Socomec is comprised of 30 subsidiary companies worldwide, with a strong and growing presence in North America.

Overview :

Powersmiths Corporation, a member of the Socomec SAS corporate family of companies, provides integrated energy, and environmental solutions to a wide group of customers. The overall market space for energy and environmental conservation is growing and is forecasted to grow substantially on a global scale. Powersmiths has developed products and services specifically to serve this growing market space.

The Technical Product Specialist will be responsible for providing technical support, that effectively communicates the technical aspects and benefits of our products to both technical and non-technical audiences. This role requires a deep understanding of the product's technical features, required technical sales support, market trends, and customer needs to create compelling marketing materials and campaigns.

Key Responsibilities and Accountabilities :

• Develop in-depth knowledge of the company's product line and stay updated with product features and updates
• Provide Technical product support (STS and UPS)
• Manage inventory pipeline to satisfy customer demands and negotiate best inventory levels
• Assist in product development and enhancements based on customer feedback and market trends
• Coordinate quote and pricing activity
• Manage Submittal and CDE requests
• Work as a liaison between sales people, engineering and operations
• Create operating instructions and manuals for installation and customer use and other technical documentation.
• Coordinate, perform and manage factory witness tests with customers.
• To empower the sales team with the technical tools and resources they need to close deals effectively.
• Organize and facilitate product training sessions for the sales team.
• Collect feedback from sales on product positioning and improve materials accordingly.

Go-to-Market (GTM) Support :

• To assist in the successful launch of new products or features.
• Support the planning and execution of product launches.
• Coordinate with cross-functional teams (product, marketing, and sales) to ensure launch readiness.
• Track and report launch outcomes based on pre-defined KPIs.

Cross-Functional Collaboration :

• To ensure alignment between product, marketing, and sales teams.
• Act as a liaison between product management, sales, and marketing teams.
• Participate in regular cross-functional meetings to stay updated on product developments.
• Share product updates and insights with relevant stakeholders.
• Adherence to all company policies, including health and safety regulations.

Essential Qualifications, Experience and Skills :

• Bachelors Degree in Electrical Engineering or Power Conversion Engineering.
• 1-3 years of experience in technical sales support and marketing of electrical and / or power conversion products.
• Strong English language verbal and written communication skills.
• Strong technical writing skills; able to clearly convey concepts in writing and prepare concise technical documentation / manuals for power conversion products.
• Familiar with ERP systems and other sales tools such as Salesforce.
• Thrives in a fast-paced innovative environment where several interdependent technologies and products are being developed simultaneously.
• Demonstrates initiative and a passion for achieving results.
• Resourceful, innovative and energetic.
• Strong collaboration and teamwork skills.
• Strong project management and organizational skills.
• Must be legally authorized to work in US / Canada.
• Ability to travel to international destinations; must possess and maintain a valid passport for international travel.

Working Conditions :

• This role is located in an office environment with occasional need to visit the manufacturing environment.
• Must be available for possible occasional business travel to international locations (e.g. USA, France).

If you believe you have the necessary skills and experience for this job, please upload your résumé and apply through LinkedIn.

Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

We thank all those who apply. However, only those candidates selected for an interview will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Customer Service, and Business Development

Appliances, Electrical, and Electronics Manufacturing

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