Drilling Consumables Product & Field Support Specialist

Boart Longyear; Greater Sudbury; Remote; CAD 75,000 - 110,000; Full time

Job summary

Boart Longyear is seeking a Drilling Consumables Product & Field Support Specialist with a strong technical background and customer engagement skills. The role combines field support with product management, focusing on optimizing drilling consumables in mining applications. The ideal candidate will manage client relationships and provide technical training, contributing significantly to field trials and product lifecycle management.

Benefits

Comprehensive medical, vision, and dental program

Retirement program

Employee recognition rewards program

Employee assistance program

Qualifications

• 5+ years of relevant experience in mining, drilling, or construction.
• Solid understanding of consumables subject to wear, like drilling bits.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Serve as the regional product expert for diamond products.
• Plan and execute structured field trials of new consumables.
• Collect and analyze feedback for product improvements.

Skills

Technical communication

Analytical mindset

Customer engagement

Education

Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering

Job description

Job Description

Location: Candidate may be based anywhere in Ontario.

Role Overview

We are seeking a Drilling Consumables Product & Field Support Specialist to act as a key technical bridge between our product development, operations, and customers. This dual-purpose role combines field-based customer engagement and sales support with internal product lifecycle and inventory management for top hammer, diamond tooling, and exploration drilling consumables.

You’ll split your time between visiting customer sites to support field trials, drive product performance, and provide training — and collaborating with internal stakeholders on inventory optimization, cost initiatives, technical marketing, and feedback loops for product improvement. This role is ideal for a technically savvy and commercially minded professional who thrives in both field and office settings.

When not traveling for client or internal engagements, this position will be performed remotely (work from home).

Estimated travel requirement is approximately 50%, including occasional overnight and weekend travel as required by clients.

Key Responsibilities

Field Sales & Product Support

• Serve as the regional product expert for diamond products and exploration tooling; advise customers and sales teams on product use, performance optimization, and application best practices.
• Plan and execute structured field trials of new consumables — including test planning, performance analysis, and feedback reporting.
• Actively support the Canadian Sales Management team in customer acquisition, relationship management, and strategic growth initiatives.
• Deliver technical presentations, training, and on-site product demonstrations to drillers, customers, and internal teams.
• Collect and analyze field feedback for use in product improvements, warranty claims, and market positioning.
  
  

Product Management & Operations Support

• Support the global product management team with lifecycle planning, SKU rationalization, and cost-reduction initiatives.
• Manage high-value inventory tracking, reorder point (ROP) updates, and supply planning for large contracts.
• Collaborate with engineering, sourcing, and manufacturing to support value engineering and ensure product data integrity.
• Create and maintain technical marketing content including product specs, training materials, case studies, and value calculators.
• Evaluate competitor offerings and market trends to identify differentiation opportunities and feed strategy development.
  
  

Minimum Qualifications

• Authorized to work in Canada; valid driver’s license.
• Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering.
• 5+ years of relevant experience in mining, drilling, construction, or heavy industrial sectors.
• Solid understanding of consumables subject to wear (e.g., bits, tooling, diamond products) and the mechanics of drilling systems.
• Strong Microsoft Office proficiency (Excel, PowerPoint) and technical reporting skills.
• Proven ability to train and communicate technical concepts across all levels — from drill operators to executives.
• Detail-oriented and analytical mindset with experience in product testing, inventory control, and technical writing.
• Willingness and ability to travel frequently within Canada and occasionally internationally.
  
  

Preferred Qualifications

• Prior experience with core or top hammer drilling operations.
• Familiarity with ERP systems (e.g., Oracle) and product costing practices.
• Project management experience in a cross-functional environment.
• Knowledge of inventory health metrics and SKU-level planning.
  
  

Compensation, Benefits And Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• a strong compensation plan
• medical, vision, and dental program
• retirement program
• employee recognition rewards program (BRAVO)
• employee assistance program
  
  

Company Overview

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

Our People

At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.

Our Vision

To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values

Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:

• Integrity
• Health & Safety
• Teamwork & Diversity
• Customer Focus
• Sustainability
  
  

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn , Facebook , Instagram and Twitter .

Boart Longyear is committed to providing accommodations throughout the recruitment process to applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please advise us in advance so appropriate arrangements can be made.

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com/

Function

Product Management

Auto req ID

15755BR

Region (Business Group)

NAM

Country

Canada

State/Province

Ontario

City

Sudbury