Technical Product Owner (1y Contract, Contact Center Transformation)

Talencore; Toronto; Hybrid; CAD 150,000 - 175,000; Full time

Job summary

A prominent financial institution in Canada is seeking a Technical Product Owner for a 1-year contract to enhance their contact center transformation initiatives. The role involves maximizing development team outputs, product strategy, and collaboration across teams to deliver customer-centric solutions while adhering to Agile methodologies. Candidates should possess extensive experience in Agile practices and a customer-focused mindset.

Qualifications

• 7-10+ years of relevant experience.
• 3-5+ years in a Product Owner or Agile delivery role.
• Certified Scrum Product Owner (CSPO) or equivalent certification preferred.

Responsibilities

• Define and communicate the product vision and strategy.
• Maintain and prioritize the product backlog.
• Collaborate with stakeholders to gather requirements.

Skills

Agile principles

Lean methodologies

Problem-solving

Analytical skills

Communication

Education

Bachelor's degree in business, computer science, or related field

Graduate degree preferred

Job description

Technical Product Owner (1y Contract, Contact Center Transformation)

Technical Product Owner (1y Contract, Contact Center Transformation)

Our client, a major Canadian financial institution with a national presence and global reputation, is looking for a Technical Product Owner who's accountable for maximizing the value delivered by development teams through effective product strategy, backlog management, and stakeholder collaboration. You'll work closely with cross-functional teams to deliver customer-centric product increments while ensuring alignment with with organizational goals and Agile best practices.

Term: 1-Year Contract
Location: Toronto, ON / London, ON / Montreal QC (hybrid)
NOTE: Please apply with your Word version resume

What You'll Do

• Define and communicate the product vision, roadmap, and strategy
  
• Maintain and prioritize the product backlog to maximize value
  
• Collaborate with stakeholders to gather and refine requirements
  
• Translate business needs into detailed user stories with clear acceptance criteria
  
• Participate in Agile ceremonies (sprint planning, reviews, retrospectives)
  
• Accept/reject deliverables based on quality standards and definitions of done
  
• Monitor product performance and user feedback to iterate and improve
  

Strategic Leadership

• Align product direction with broader business goals and customer needs
  
• Champion continuous improvement and innovation within the product team
  
• Ensure integration and alignment with other product lines and enterprise systems
  
• Act as a voice of the customer and market trends to influence development priorities
  

Stakeholder Engagement

• Build strong partnerships with business, technical, and executive stakeholders
  
• Manage dependencies and proactively mitigate delivery risks
  
• Facilitate communication across teams and ensure stakeholder expectations are met
  
  
  
  

Requirements

What You Bring

• 7-10+ years of relevant experience, including 3-5+ years in a Product Owner or Agile delivery role
  
• Experience with Scaled Agile Framework (SAFe) and enterprise Agile practices
  
• Strong understanding of Agile principles, lean methodologies, and digital product delivery
  
• Bachelor's degree in business, computer science, or related field (graduate degree preferred)
  
• Certified Scrum Product Owner (CSPO) or equivalent certification preferred
  
• Customer-centric mindset and strategic thinking
  
• Strong analytical, decision-making, and problem-solving skills
  
• Excellent communication, leadership, and organizational abilities
  
• Ability to manage multiple priorities in a fast-paced, dynamic environment
  
  

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We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.

We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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