Product Owner

Hays; Toronto; On-site; CAD 125,000 - 181,000; Full time

Job summary

A leading company is seeking a Customer Identity and Access Management Product Owner in Toronto. The ideal candidate will lead the development of a customer identity platform with a focus on security and user experience, while extensively collaborating with various business units. Your role will involve defining product roadmaps, prioritizing features, and ensuring compliance with regulatory standards.

Qualifications

• 5+ years as a Product Owner or Product Manager, with CIAM experience.
• Solid understanding of CIAM concepts and technologies.
• Experience in financial services is a plus.

Responsibilities

• Define and maintain the product roadmap for CIAM capabilities.
• Lead cross-functional teams to design secure CIAM solutions.
• Advocate for frictionless and secure digital identity journeys.

Skills

Communication

Agile/Scrum

CIAM Knowledge

Identity Management

Education

Relevant Product Certification (e.g., CSPO, SAFe PO/PM)

Job description

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Position: Customer Identity and Access Management Product Owner

Contract

We are seeking a results-driven Product Owner with CIAM domain expertise to lead the development and evolution of our customer identity platform. This role is critical in shaping secure, user-centric digital experiences for millions of customers. The ideal candidate combines strong identity management knowledge, a product mindset, and excellent communication skills to collaborate across business, technical, and compliance teams.

Key Responsibilities:

Product Ownership & Vision

• Define and maintain the product roadmap for CIAM capabilities (e.g., registration, authentication, consent, identity proofing).
• Own the product backlog; prioritize features based on value, risk, compliance, and customer impact.
• Translate business requirements into epics, features, and user stories.

CIAM Expertise

• Collaborate with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation).
• Ensure CIAM solutions meet regulatory, privacy, and security standards.

Stakeholder Collaboration

• Act as the liaison between business units, developers, compliance, and UX teams.
• Lead grooming sessions, sprint planning, and product demos.
• Communicate effectively with executive stakeholders and translate technical topics into business value.

Customer-Centric Focus

• Advocate for frictionless and secure digital identity journeys.
• Analyze customer feedback and usage data to continuously improve CIAM features.
• Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs).

Qualifications:

• 5+ years of experience as a Product Owner or Product Manager in technology, with 2+ years focused on CIAM, IAM, or security domains.
• Solid understanding of CIAM concepts and technologies (e.g., FIDO, OAuth2, OpenID Connect, SAML, MFA, identity verification).
• Experience with identity platforms such as Ping Identity or custom IAM solutions.
• Strong communication and interpersonal skills to bridge technical and non-technical stakeholders.
• Agile/Scrum experience; ability to write clear user stories and acceptance criteria.
• Experience in the financial services sector.
• Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA).
• Product certification (e.g., CSPO, SAFe PO/PM) is a plus.
• Comfortable leading cross-functional teams and managing conflicting priorities.
• Passionate about digital identity and the evolving landscape of customer trust and security.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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