Technical Operations Specialist

Echoworx; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP Matching

Company-paid benefits

Health and wellness perks

Learning and Development allowance

Flexible remote and hybrid options

Job summary

Echoworx is seeking a Technical Operations Support Specialist to monitor and resolve issues in production environments. This role emphasizes hands-on troubleshooting, collaboration, and on-call availability to keep SaaS platforms running smoothly.

The position supports 24x7 operations with a focus on reliability, scalability, and incident resolution, while offering flexible remote and hybrid working options in Canada.

Qualifications

• Degree in Computer Science or equivalent is preferred.
• 2+ years of experience supporting highly available 24x7 SaaS applications.
• Excellent troubleshooting, diagnostic, and analytical skills.
• Excellent verbal and written communication to interact with team members and customers.
• Ability to work independently and as part of a team.
• Ability to quickly learn new technical areas.

Responsibilities

• Monitor infrastructure and application logs.
• Triage and resolve infrastructure and application issues.
• Collaborate with development on reporting and troubleshooting.
• Assist with deployment of test and production builds on various platforms.
• Work with the Technical Operations team to evaluate new tools.
• Provide 24x7 support for critical production systems.
• Occasional on-call coverage.

Skills

Troubleshooting

Analytical skills

Verbal and written communication

Teamwork and collaboration

Independent work

Problem solving

Education

Degree in Computer Science or equivalent

Tools

AWS

Shell scripting

Performance monitoring tools

Job description

At Echoworx, we're not just building features; we're solving the toughest challenges in enterprise security. From ensuring multi-billion-dollar M&A deals don't falter due to clunky login portals to untangling S/MIME complexities, we're the team that makes security seamless and invisible. Our smart, practical code eliminates friction, builds compliance-driven systems, and ensures the world's largest companies stay operational and secure.

This is your chance to join a team on the front lines of a $15 billion market shift. Your work will have a real, immediate impact- and you'll build a career on something solid.

Why Join Echoworx?

We understand that burnout doesn't build great software. While we tackle some of the hardest security headaches in the industry, we prioritize collaboration, balance, and fun. Protecting the world's data is easier when you genuinely enjoy the company you keep.

• Flexibility that works for you: Fully remote, in-office at our York Mills location, or a hybrid mix- it's your choice.
• Connection beyond the code: From virtual meetups to in-person events, we invest in building meaningful connections.
• Convenient office access: For those who commute, our Toronto office is right off the 401 and public transit.

We are seeking a Technical Operations Support Specialist to assist in operational support of Echoworx production environments. In this role, you will be responsible for monitoring alerts and assisting in the resolution of systems and application issues. This is a "hands-on" position requiring solid technical skills, along with troubleshooting and communication skills.

What You'll Do:

• Monitor infrastructure and application logs.
• Triage and resolve infrastructure and application issues.
• Collaborate with development team on reporting and troubleshooting of application issues.
• Assist with the deployment of test and production builds on various platforms.
• Work closely within the Technical Operations team to evaluate and test new toolsets.
• Provide 24x7 support for critical production systems.
• Participate in occasional on-call support for after-hours support coverage.

What You Bring:

• Degree in Computer Science or equivalent is preferred.
• 2+ years of experience working on and supporting highly available 24x7 SaaS application and production systems.
• Excellent troubleshooting, diagnostic, and analytical skills for problem solving.
• Excellent verbal, written, and interpersonal communication skills to interact with team members, senior support personnel, high level personnel, and customers.
• Ability to work independently, and as part of a team, to solve complex problems.
• Ability to acquire and use knowledge to quickly master new technical areas.
• Ability to apply technical skills to resolve incidents in a timely manner.
• Knowledge of system level and integration level testing.
• Strong quality assurance background.

Required Technical Skills:

• Hands-on experience with AWS.
• Hands-on experience with the following sets of tools:
• Shell scripting
• Infrastructure and application performance monitoring

What We Offer:

• Company Matching Group RRSP: Build your future with our support.
• 100% Company-Paid Group Benefits: Comprehensive coverage for you, your spouse, and dependents.
• Health and Wellness Perks: Onsite gym and discounts with partnered gym memberships.
• Learning and Development Allowance: Stay sharp with ongoing skill development.
• True Flexibility: Fully remote and hybrid options to fit your life.

Echoworx may use artificial intelligence (AI) tools to support segments of the hiring process, including reviewing applications, screening resumes, or assessing responses. These tools assist our recruitment process but do not replace human judgment. All final hiring decisions are made by humans.

Echoworx is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.