Technical Operations & Compliance Lead

emergi tel; Montreal (administrative region); On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri schedule

3 weeks vacation

Wellness allowance

RRSP/VRSP

Christmas bonus

Montreal canal setting

Family-like culture

Onboarding & training

Career advancement

Job summary

Randstad Canada is recruiting an Inside Sales Representative for its Montreal team. The role targets professional clients including distributors, architects, designers, and contractors, with a focus on technical product knowledge and customer service.

The position offers a Monday-to-Friday schedule, competitive salary, and progression opportunities within a family-oriented environment along the canal-side setting in Montreal.

Qualifications

• Minimum of 2 years of experience in inside sales or B2B customer service in manufacturing or distribution.
• 3 to 5 years of overall experience in similar roles.
• Bilingual French and English, spoken and written.
• Experience with AutoCAD, Sage, Freshdesk, or a manufacturing ERP is a major asset.
• Ability to read technical plans and perform basic mathematical calculations (dimensions, wall openings).
• Strong initiative, organization, and ability to manage multiple priorities.
• Excellent interpersonal skills and professionalism.

Responsibilities

• Process quote requests and provide between 40 and 50 accurate quotes per day via Sage and Freshdesk.
• Make proactive follow-up calls to distributors and business partners to build relationships.
• Understand customer needs, read technical plans, and recommend products.
• Design simple drawings and product layouts using AutoCAD.
• Process purchase orders, prepare invoicing, and track delivery times (ETA).
• Provide flawless technical customer service by email and phone.
• Collaborate with production to follow up on custom orders and resolve problems.

Skills

Bilingual French/English

Inside sales

Customer service

Multitasking

Tools

AutoCAD

Sage

Freshdesk

ERP system

Job description

SUMMARY DESCRIPTION

Are you looking for a stimulating B2B sales role within a solid and established company? Our client, a leading Canadian manufacturer in its field for over 50 years, is seeking a dynamic and self-motivated Inside Sales Representative to join its Montreal team. In this key role, you will be the primary point of contact for a professional clientele composed of distributors, architects, designers, and contractors. If you possess a technical mindset, strong professional maturity, and the desire to see your projects through from start to finish, this opportunity in Montreal is made for you!

Advantages

• Competitive salary between $55,000 and $65,000.
• Stable schedule from Monday to Friday, 8:00 a.m. to 4:30 p.m.
• 3 weeks of vacation starting in the first year (company closure during the construction holiday in the summer and over the Holidays).
• Annual wellness allowance program (up to $1,000) to cover your health or insurance expenses.
• Retirement savings plan (RRSP / VRSP).
• Annual Christmas bonus.
• Magnificent work setting located in Montreal along the canal and walking paths.
• Family-oriented, warm, and casual work environment.
• Comprehensive onboarding and continuous training program.
• Recognized opportunities for professional advancement.

Responsibilities

• Process quote requests and provide between 40 and 50 accurate quotes per day via our Sage and Freshdesk software.
• Make proactive follow-up calls to distributors and business partners to build strong relationships.
• Understand customer needs, read technical plans, and recommend appropriate products.
• Design simple drawings and product layouts using AutoCAD.
• Process purchase orders, prepare invoicing, and track delivery times (ETA).
• Provide flawless technical customer service by email and phone.
• Collaborate with the production team to follow up on custom orders and resolve problems.

Qualifications

• Perfect bilingualism in French and English (spoken and written).
• Minimum of 2 years of experience in inside sales or B2B customer service in the manufacturing or distribution sector.
• 3 to 5 years of overall experience in similar roles.
• Comfortable using computer tools (experience with AutoCAD, Sage, Freshdesk, or a manufacturing ERP is a major asset).
• Ability to read technical plans and perform basic mathematical calculations (dimensions, wall openings).
• Sense of initiative, excellent organization, and the ability to manage multiple priorities simultaneously.
• Strong interpersonal skills and irreproachable professionalism.

Linguistic justification (Bill 96 Compliance)

Our client operates across Canada and on a national scale. The company takes all reasonable measures to limit the number of positions in Quebec requiring knowledge of a language other than French, demanding it only when necessary and when existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it was determined that this position requires candidates to be fluent in English (spoken and written). Specifically, this position requires the employee to communicate daily with English‑speaking clients and distributors located outside Quebec, cover a Canadian territory extending beyond the province, and work in accordance with technical documentation and specifications written in English.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.