Client Service Representative - $21.50/h - Remote

JunkLuggers Canada; Vaudreuil-Dorion; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Group insurance from day one

RRSP with employer contribution up to

Annual closure leave

2–3 weeks paid vacation

Hybrid work model

Profit-sharing program

Collaborative environment

Job summary

Randstad Canada is seeking a Sales Liaison Agent in Terrasse-Vaudreuil to connect clients, suppliers, and internal teams. You will manage orders, track quotes and contracts, and ensure timely delivery while maintaining strong bilingual client communication.

The role requires 2–4 years in a coordinating or B2B support capacity in manufacturing, plus proficiency in MS Office and familiarity with ERP/CRM tools. Hybrid work is available after probation.

Qualifications

• Fluent bilingualism in French and English (spoken and written).
• Proficiency with MS Office, especially Excel, Outlook and Teams.
• 2–4 years in a coordination, B2B customer service or admin role in manufacturing.
• Experience with ERP/CRM systems; Epicor is a plus.

Responsibilities

• Provide B2B customer service and handle routine inquiries with diplomacy and timeliness.
• Enter orders and maintain client records in CRM/ERP systems.
• Distribute price lists, specs, and discount schedules.
• Finalize quotes and manage commercial contracts.
• Coordinate entire order & transport cycle between clients, suppliers and internal teams.
• Collaborate with production, logistics, accounting and engineering to meet delivery deadlines.
• Provide IT and administrative support to sales management.

Skills

Bilingual FR/EN

MS Office (Excel, Outlook, Teams)

Coordination experience (2-4 yrs)

ERP/CRM familiarity (Epicor asset)

Strong communication & prioritization

Manufacturing environment experience

ERP/CRM tools experience

Construction/insulation industry asset

Tools

Epicor ERP

CRM systems

Job description

Are you looking for a stimulating opportunity within a leading company in its manufacturing sector? Our client is currently seeking a Sales Liaison Agent to join its dynamic team in Terrasse-Vaudreuil. In this key coordination role, you will be the beating heart of communications between clients, suppliers, and internal production, transportation, and accounting teams. If you possess a keen sense of customer service, excellent priority management, and flawless bilingualism, the Sales Liaison Agent position in Terrasse-Vaudreuil is made for you!

Advantages

• Competitive salary between $50,000 and $65,000 per year depending on experience.
• Comprehensive group insurance program accessible from day one based on your needs.
• Registered Retirement Savings Plan (RRSP) with employer contribution up to 3% after 6 months.
• Paid time off during the company's annual closure between Christmas and New Year's Day.
• 2 to 3 weeks of paid vacation depending on your experience level.
• Hybrid work model offering up to 2 days of remote work per week (after the probation period).
• Company profit-sharing program.
• Collaborative and stable work environment.

Responsibilities

• Provide B2B customer service support and respond to routine inquiries with diplomacy and promptness.
• Perform order entry and maintain client records in IT systems (CRM / ERP).
• Distribute up-to-date price lists, technical specification sheets, and discount schedules.
• Finalize and closely track quotes and commercial contracts.
• Coordinate the entire order and transportation cycle between clients, suppliers, and various internal departments.
• Collaborate closely with production, logistics, accounting, and engineering teams to ensure delivery deadlines are met.
• Provide IT and administrative support to sales management.

Qualifications

• Fluent bilingualism in French and English (100% spoken and written).
• Proficiency in the MS Office suite, with particular fluency in Excel (intermediate to advanced level), Outlook, and Teams.
• Minimum of 2 to 4 years of experience in a coordination, B2B customer service, or administrative support role in a manufacturing environment.
• Solid job stability demonstrated in professional background.
• Strong emotional intelligence, excellent communication skills, and the ability to manage priorities under pressure.
• Experience with an ERP or CRM system (knowledge of Epicor is an asset).
• Experience in the construction or insulation sector (a major asset).

Linguistic justification (Bill 96)

Our client operates across Canada and internationally. The company takes all reasonable measures to limit the number of positions in Quebec requiring knowledge of a language other than French. Based on an assessment conducted by our client, it was determined that this position requires candidates to be fluent in English (spoken and written). Specifically, this position will require the employee to communicate daily with English-speaking clients, partners, and suppliers located outside Quebec, support the commercial team beyond Quebec territory, and work with technical documents and specifications written in English.

Summary

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.