Technical Marketing Copywriter (12 month FTC)

dept; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work policy

Early Finish Fridays

15 days paid holiday

Birthday Leave

Mental health resources

Buddy Program

Learning and Development

Job summary

DEPT® is seeking a Technical Marketing Copywriter in Toronto, hybrid. You will own content end-to-end, from drafts to stakeholder reviews, crafting messaging for global e-commerce projects.

The role emphasizes adapting complex policy information into engaging content for diverse audiences and collaborating with teams worldwide. With 8+ years in copywriting and CMS experience, you will shape content across emails, landing pages, and video scripts, using AI to accelerate quality and impact.

Qualifications

• 8+ years of copywriting and content creation experience across formats.
• Excellent English writing and editing with strong attention to detail.
• Bachelor's degree in Communications, PR or related field.

Responsibilities

• Write engaging content across emails, website posts, video scripts, and internal presentations.
• Translate policy requirements into clear, audience-appropriate content while maintaining tone.
• Collaborate with global stakeholders to ensure timely reviews and approvals.
• Align messaging with Platform Governance and eBay Live teams across regions.
• Manage multiple projects simultaneously, balancing priorities and deadlines.
• Leverage AI tools to improve quality and clarity of writing.
• Support initiatives to help sellers comply with evolving policies.
• Contribute bold ideas to make content more compelling and effective.

Skills

Copywriting

Content creation

Editing

Stakeholder management

Editorial standards

Education

Bachelor's degree in Communications/PR

Tools

CMS

Google Suite

Slack

Zoom

Job description

Overview

Technical Marketing Copywriter – Toronto, hybrid. This is a 12 month fixed term contract. This posting reflects an existing vacancy.

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

Job purpose

Are you a technical and creative Copywriter with strong stakeholder management skills? Do you thrive in fast-moving collaborative environments and want to make an impact in the global e-commerce space? Join eBay and help shape how our sellers succeed across international markets.

We're seeking a talented Copywriter with demonstrated experience in copy and content writing and using AI to work with a global cross-functional team. In this role, you'll own content deliverables end-to-end, from early drafts through stakeholder review and final approval. You will be key in delivering impactful content and driving international projects that support our customers in navigating global policies. You'll work with teams across the world to produce educational and engaging messaging in different languages that truly makes an impact.

What you'll do

• Write engaging content: Develop a range of assets including emails, website posts, video scripts, and internal presentations.
• Adapt complex information for specific audiences: Translate policy requirements into clear, approachable content, while maintaining the appropriate tone of voice and structure across different channels.
• Collaborate with stakeholders: Work together on the copy to get it right with global colleagues! Ensure deliverables are efficiently reviewed and approved. You're the proactive glue that keeps things moving.
• Alignment across teams: Partner with the Platform Governance and eBay Live teams to align on messaging and strategy across global stakeholders.
• Manage multiple projects simultaneously: Keep several projects moving at once, balancing priorities, deadlines, and stakeholders without losing momentum or quality.
• Utilize AI tools: Speed up your work to help improve the quality and clarity of your writing using AI and automation where applicable.
• Support new initiatives: Contribute to projects that help our sellers comply with evolving policies.
• Innovate with ideas: Bring fresh, bold ideas for how to make our content more compelling and effective.

What you bring

• 8+ years of demonstrated experience in copywriting and content creation across formats (i.e. emails, video scripts, messaging frameworks, briefs, announcements, landing pages)
• Excellent English writing and editing skills with an extremely sharp eye for detail
• Experience in CMS is a plus
• Experience in e-commerce and a Marketing environment are a plus
• Bachelor's degree in Communications, PR or a related field
• Familiarity with editorial standards and style guides
• Strong organizational skills and the ability to manage work independently while keeping projects on track
• Experience working with various stakeholders from different areas of expertise (e.g., Legal, Product and Customer Support teams)
• Comfortable giving and receiving thoughtful feedback to continuously improve content
• Experience collaborating across regions and time zones; flexibility to support Europe-based colleagues when needed
• Proficiency in Google Suite, Slack, Zoom, and other collaboration tools

We offer

• A flexible hybrid working policy to enjoy the best of both worlds.
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
• Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks' at DEPT®.
• A Certified BCorp Agency and is multi-award winning "Agency of the Year".
• Awesome clients. Whether big or small, local or global - at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.