Technical Installer

Placements24; Kimberley; Hybrid; CAD 28,000 - 48,000; Full time

Benefits offered by this job

Fully remote work

Competitive hourly wage

Health and wellness benefits

Home office setup allowance

Ongoing training and careerdevelopment

Job summary

Placements24 is seeking a detail-oriented Technical Installer to join a fully remote team in Canada. The role focuses on guiding clients through installation procedures via phone and video calls, troubleshooting issues, and ensuring smooth deployment of their systems.

You will document procedures, work with CRM tools, and coordinate with support teams to resolve escalated challenges. This position emphasizes proactive communication and customer satisfaction from a remote setting.

Qualifications

• Experience in technical support, IT or installation roles.
• Strong understanding of computer hardware, software and networks.
• Excellent communication and active listening skills.
• Proficiency with remote assistance and diagnostic tools.

Responsibilities

• Provide remote guidance and support during installation.
• Troubleshoot and resolve issues during setup and configuration.
• Assist customers in integrating new systems with existing IT.
• Document procedures and known issues; escalate complex cases.

Skills

Technical support

IT knowledge

Remote communication

Time management

Tools

CRM systems

Job description

About the Role

Our client is seeking a detail-oriented Technical Installer to join their remote team, focusing on the successful deployment and setup of client systems. This role primarily involves guiding customers through installation procedures via phone and video calls, ensuring seamless integration of their products. You will troubleshoot common installation issues and provide support to ensure client satisfaction, all while working remotely. This is an excellent opportunity for individuals with strong technical communication skills looking to contribute to client success from anywhere.

Key Responsibilities

• Provide remote guidance and support to customers during the installation process.
• Troubleshoot and resolve common issues encountered during setup and initial configuration.
• Assist customers in integrating new systems with their existing IT infrastructure.
• Document installation procedures, common problems, and their solutions.
• Escalate complex technical challenges to the appropriate support teams.
• Ensure a high level of customer satisfaction throughout the installation process.

Requirements

• Previous experience in technical support, IT, or a related installation role.
• Understanding of computer hardware, software, and network configurations .
• Excellent communication and active listening skills, with the ability to explain technical steps clearly.
• Proficiency in using remote assistance and diagnostic tools .
• Self-motivated and able to manage time effectively in a remote work environment.
• Experience with customer relationship management (CRM) systems is a plus.

Benefits

• Competitive hourly wage and potential for performance-based rewards.
• Fully remote work arrangement , offering significant flexibility.
• Comprehensive health and wellness benefits.
• Allowance for home office setup and internet expenses.
• Access to ongoing training and career development resources.
• A collaborative and supportive remote team environment.