Tech Support Specialist

PeopleForce Ltd.; Canada; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first

Mentorship

Competitive compensation

Job summary

V2 Cloud is a remote-first SaaS company delivering virtual desktop solutions. We’re seeking a Tech Support Specialist who enjoys untangling technical puzzles and helping customers stay productive from anywhere.

You will troubleshoot issues, guide customers with clear steps, escalate when needed, and contribute to knowledge base content to empower users. Candidates should have 2–3 years in a SaaS support role, be fluent in English, and have experience with Zendesk/Intercom/Halo, Notion, Slack,

Qualifications

• 2–3 years in SaaS support or helpdesk.
• Experience with Zendesk, Intercom or Halo.
• Proficient with Notion, Slack, Google Workspace.
• Strong written and spoken English.

Responsibilities

• Troubleshoot and resolve technical issues.
• Guide customers with step-by-step solutions.
• Escalate complex cases to internal teams.
• Contribute to knowledge base content to empower users.

Skills

SaaS support

Troubleshooting

English communication

Tools

Zendesk

Halo

Intercom

Notion

Slack

Google Workspace

Password manager

Job description

Join us on our mission to enable people to reconnect with nature and work from wherever they are happiest.

At V2 Cloud, we believe people should be free towork from wherever they feel most fulfilled—whether that’s in the city, by the beach, or surrounded by nature. Our mission is to make remote work simple, secure, and accessible to all.

We’re not your typical SaaS company. Built on Round “O” financing (that’s “O” for Organic growth), we’ve scaled without external investors — allowing us to focus on what matters: long-term innovation, customer success, and meaningful work.

We’re now looking for a Tech Support Specialist who genuinely enjoys untangling technical puzzles, thrives on turning frustrating problems into smooth solutions, and is ready to assist businesses relying on our virtual desktop solutions. If you’re excited by the idea of working remotely, helping users navigate everyday tech challenges, and making remote work seamless for teams worldwide, this might be your next move.

What You'll Do

• Technical Support: Troubleshoot and resolve technical issues related to our products and services. Guide customers through clear, step-by-step solutions and follow up to ensure their issues are fully resolved.
• Customer Interaction: Deliver prompt, efficient, and friendly support. Gather feedback on the customer service experience to help identify key areas for operational improvement.
• Issue Escalation: Take ownership of complex problems and escalate unresolved technical issues to the appropriate internal teams when necessary.
• Product Expertise: Acquire and maintain in-depth knowledge of all V2 Cloud products, services, and features to provide precise assistance.
• Knowledge Management: Assist in creating, updating, and refining self-help documentation and Knowledge Base resources to empower customer self-service.
• Product Insights & Collaboration: Share user feedback and insights with the product development team and work closely with other departments to ensure a unified customer experience.

What You Bring

• 2–3 years of experience in a technical support or helpdesk role, preferably within a SaaS or virtual machine environment.
• Proficient with AI tools such as ChatGPT, Google Bard, or similar, and comfortable leveraging them for troubleshooting and efficiency.
• Familiarity with tools like Notion, Slack, Google Workspace and a password manager (e.g., 1Password).
• Hands-on experience with helpdesk platforms like Zendesk, Halo or Intercom.
• Excellent command of written and spoken English, with the ability to communicate complex technical concepts clearly and professionally.
• Availability to work flexible shifts, including weekdays and weekends, as part of a rotating schedule.
• Strong analytical and creative thinking skills; able to investigate and resolve issues by thinking beyond standard procedures.
• Detail-oriented, organized and comfortable working in a fast-paced, fully remote environment.

Why Join V2 Cloud?

• Global, remote-first company with a collaborative team culture.
• Fast onboarding and continuous mentorship.
• Opportunity to learn from senior technical leaders.
• Access to world-class tools and automation platforms.

Job Type:

Full-time

We are flexible on a contractor/contributor basis for cooperation. Our compensation is competitive, and we discuss it individually to make it best for you and adjust it to your country requirements.

You’ll have the opportunity to contribute to creating the best remote work experience for people and companies.