Technical Inside Sales Member

Sterling Fleet Outfitters; Surrey; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities after probation

Comprehensive medical benefits

Stable, long-term employment

Strong team culture

Job summary

Sterling Fleet Outfitters in Surrey, BC designs and installs vehicle upfit solutions for fleets across North America. We seek a customer-focused professional who can map client needs to practical layouts, estimates, and costed proposals.

You'll coordinate with Sales, Purchasing, Production, and Installation teams, maintain project documentation, and deliver exceptional service from first contact to project completion. Strong sales, technical aptitude, and organizational skills are essential.

Qualifications

• Valid Class 5 Driver's License.
• Post-secondary education in Business, Automotive Technology, or Engineering Technology is an asset.
• Experience with vehicle upfit projects is desirable.
• Strong sales and technical knowledge required.

Responsibilities

• Meet with customers in person, by phone, and by email to understand vehicle and equipment needs.
• Conduct discovery conversations and recommend practical upfit solutions.
• Design vehicle layouts and equipment packages based on workflows.
• Create estimates, quotations, proposals, and project costings.
• Develop technical solutions involving storage systems, accessories, lighting, power systems, and other vehicle equipment.
• Identify installation requirements for upfit projects.
• Coordinate with Sales, Purchasing, Production, and Installation teams to ensure project completion.
• Convert customer requirements into orders and work instructions.
• Maintain accurate customer and project information in company systems.
• Deliver exceptional customer service throughout the sales and project process.

Skills

Face-to-face sales

Customer relationship

Communication

Organized

Multi-project management

Problem-solving

Computer skills

Education

Post-secondary education in Business/Automotive/Engineering Technology

Tools

CAD

Microsoft Excel

QuickBooks

CRM systems

Inventory management software

Estimating software

Job description

At Sterling Fleet Outfitters, we help companies get more done by building highly functional work vehicles.

Since 2002, we've grown into one of Western Canada's leading commercial vehicle upfitters. We design and install equipment that improves productivity, organization, and efficiency for businesses that rely on vans and trucks every day. Our customers range from single-vehicle operators to large commercial and government fleets across North America.

Our success is built on a team of hardworking, skilled professionals who take pride in delivering high-quality work and exceptional customer service.

Why Work at Sterling?

• Competitive pay
• Bonus opportunities after probation
• Comprehensive medical benefits
• Stable, long-term employment
• Strong team culture focused on growth, accountability, and continuous improvement
• Convenient Fraser Valley location serving Surrey and Langley

What You'll Do

• Meet with customers in person, by phone, and by email to understand their vehicle and equipment requirements
• Conduct customer discovery conversations and recommend practical upfit solutions
• Design vehicle layouts and equipment packages based on customer workflows and applications
• Create estimates, quotations, proposals, and project costings
• Develop technical solutions involving storage systems, accessories, lighting, power systems, and other vehicle equipment
• Identify mechanical, electrical, and installation requirements for upfit projects
• Coordinate with Sales, Purchasing, Production, and Installation teams to ensure successful project completion
• Convert customer requirements into complete project documentation, orders, and work instructions
• Maintain accurate customer and project information in company systems
• Deliver exceptional customer service throughout the sales and project process

What We're Looking For

Core Skills

• Strong face-to-face sales and customer relationship skills
• Excellent communication and problem-solving abilities
• Highly organized with strong attention to detail
• Self-motivated and able to manage multiple projects simultaneously
• Strong computer skills and ability to quickly learn new software

Technical Experience

• Strong automotive and mechanical aptitude
• Experience working with commercial vehicles, vehicle accessories, fleet equipment, or related industries
• Ability to design practical vehicle layouts and equipment solutions
• Understanding of installation requirements and vehicle upfit processes
• Experience with:
  • 12V electrical systems
  • 120V power systems
  • Batteries, inverters, lighting, and auxiliary power systems
• CAD, design, layout, or technical drawing experience is considered a strong asset
• Hands-on experience with vehicle accessories, installations, mechanical work, or related trades is highly desirable

Software & Business Skills

• Microsoft Excel
• QuickBooks
• CRM systems
• Inventory and order management software
• Estimating, project costing, pricing, markup, and gross margin calculations

Qualifications

• Valid Class 5 Driver's License
• Post-secondary education in Business, Automotive Technology, Engineering Technology, or a related field is considered an asset

Success in This Role

You'll be comfortable meeting directly with customers, designing vehicle layouts, creating accurate quotations, and developing practical technical solutions. The ideal candidate combines strong sales ability, technical knowledge, computer skills, and hands-on vehicle experience to help customers select the right equipment and ensure projects are completed successfully.

Hours & Location
Hours: Monday to Friday, 8:00 AM to 4:30 PM
Location: On-site in Surrey, BC
Learn More

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Learn More About Careers at Sterling Fleet Outfitters