Technical Inside Sales Member

Sterling Fleet Outfitters Inc.; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities after probation

Comprehensive medical benefits

Stable, long-term employment

Strong team culture focused on growth

Job summary

Sterling Fleet Outfitters Inc. is seeking a customer-focused Sales & Project Coordinator to support the design of vehicle layouts and upfit solutions for fleets in the Fraser Valley area.

You will meet with customers, prepare estimates, coordinate with Production and Installation teams, and ensure projects meet customer requirements and timelines while maintaining exceptional service.

Qualifications

• Meet with customers in person, by phone, and by email to understand their vehicle and equipment requirements.
• Design vehicle layouts and equipment packages based on customer workflows and applications.
• Create estimates, quotations, proposals, and project costings.
• Develop technical solutions involving storage systems, accessories, lighting, power systems, and other vehicle equipment.
• Identify installation requirements for upfit projects and coordinate with teams to complete them.
• Ensure accurate documentation of customer requirements, orders and work instructions.

Responsibilities

• Meet with customers in person, by phone, and by email to understand their vehicle and equipment requirements.
• Conduct customer discovery conversations and recommend practical upfit solutions.
• Design vehicle layouts and equipment packages based on customer workflows and applications.
• Create estimates, quotations, proposals, and project costings.
• Develop technical solutions involving storage systems, accessories, lighting, power systems, and other vehicle equipment.
• Identify mechanical, electrical, and installation requirements for upfit projects.
• Coordinate with Sales, Purchasing, Production, and Installation teams to ensure successful project completion.
• Convert customer requirements into complete project documentation, orders, and work instructions.
• Maintain accurate customer and project information in company systems.
• Deliver exceptional customer service throughout the sales and project process.

Skills

Sales experience

Customer relationship skills

Communication skills

Problem-solving

Organizational skills

Self-motivated

Learning new software

Education

Post-secondary education in Business or related field

Tools

CRM systems

Microsoft Excel

QuickBooks

Inventory management software

Estimating tools

Job description

At Sterling Fleet Outfitters, we help companies get more done by building highly functional work vehicles.
Since 2002, we\'ve grown into one of Western Canada\'s leading commercial vehicle upfitters. We design and install equipment that improves productivity, organization, and efficiency for businesses that rely on vans and trucks every day. Our customers range from single-vehicle operators to large commercial and government fleets across North America.
Our success is built on a team of hardworking, skilled professionals who take pride in delivering high-quality work and exceptional customer service.

Why Work at Sterling?

• Competitive pay
• Bonus opportunities after probation
• Comprehensive medical benefits
• Stable, long-term employment
• Strong team culture focused on growth, accountability, and continuous improvement
• Convenient Fraser Valley location serving Surrey and Langley

What You\'ll Do

• Meet with customers in person, by phone, and by email to understand their vehicle and equipment requirements
• Conduct customer discovery conversations and recommend practical upfit solutions
• Design vehicle layouts and equipment packages based on customer workflows and applications
• Create estimates, quotations, proposals, and project costings
• Develop technical solutions involving storage systems, accessories, lighting, power systems, and other vehicle equipment
• Identify mechanical, electrical, and installation requirements for upfit projects
• Coordinate with Sales, Purchasing, Production, and Installation teams to ensure successful project completion
• Convert customer requirements into complete project documentation, orders, and work instructions
• Maintain accurate customer and project information in company systems
• Deliver exceptional customer service throughout the sales and project process

What We\'re Looking For

• Strong face-to-face sales and customer relationship skills
• Excellent communication and problem-solving abilities
• Highly organized with strong attention to detail
• Self-motivated and able to manage multiple projects simultaneously
• Strong computer skills and ability to quickly learn new software

Technical Experience

• Strong automotive and mechanical aptitude
• Experience working with commercial vehicles, vehicle accessories, fleet equipment, or related industries
• Ability to design practical vehicle layouts and equipment solutions
• Understanding of installation requirements and vehicle upfit processes
• Experience with:
  • 12V electrical systems
  • 120V power systems
  • Batteries, inverters, lighting, and auxiliary power systems
• CAD, design, layout, or technical drawing experience is considered a strong asset
• Hands-on experience with vehicle accessories, installations, mechanical work, or related trades is highly desirable

Software & Business Skills

• Microsoft Excel
• QuickBooks
• CRM systems
• Inventory and order management software
• Estimating, project costing, pricing, markup, and gross margin calculations

Qualifications

• Valid Class 5 Driver\'s License
• Post-secondary education in Business, Automotive Technology, Engineering Technology, or a related field is considered an asset

Success in This Role: You\'ll be comfortable meeting directly with customers, designing vehicle layouts, creating accurate quotations, and developing practical technical solutions. The ideal candidate combines strong sales ability, technical knowledge, computer skills, and hands-on vehicle experience to help customers select the right equipment and ensure projects are completed successfully.

Hours & Location

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Location: On-site in Surrey, BC