Technical Infrastructure Department Manager

Furever Pawradise Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Furever Pawradise is a Toronto-based nonprofit dedicated to celebrating the furry community and supporting local charities. The Technical Infrastructure Department Supervisor role is a hands-on technical leader responsible for a specific area of the event's technology, such as IT helpdesk, asset management, or main-stage A/V, ensuring smooth operations on the ground.

You will directly lead a technical team, escalate issues, deploy and recover assets, troubleshoot networks and systems, and train

Qualifications

• Supervisory experience leading technical teams or projects.
• Hands-on technical expertise in IT support, assets, or live A/V.
• Strong analytical and problem-solving skills for diagnosing faults.
• Ability to stay focused and methodical under urgent conditions.

Responsibilities

• Directly manage the operations of a specific technical team (IT Support, Assets, or A/V).
• Serve as the primary escalation point for all technical issues within their area.
• Oversee deployment and recovery of technical assets, ensuring accountability.
• Troubleshoot network, software, and hardware issues in a fast-paced environment.
• Train team members on technical procedures and equipment operation.

Skills

Supervisory Experience

Technical Expertise

Troubleshooting

Calm Under Pressure

Job description

Technical Infrastructure Department Supervisor

The Technical Infrastructure Supervisor is a hands‑on technical leader responsible for a specific area of the event's technology. They might be the IT helpdesk lead, solving staff computer issues; the asset manager, running the entire radio and equipment checkout system; or the technical director for a main stage, ensuring the show runs without a hitch. They are the primary technical problem‑solver on the ground.

Requirements

Key Responsibilities

Directly manage the operations of a specific technical team (IT Support, Assets, or A/V).

Serve as the primary point of escalation for all technical issues within their area of responsibility.

Oversee the deployment and recovery of technical assets, ensuring everything is accounted for.

Troubleshoot network, software, and hardware issues in a fast‑paced environment.

Train team members on technical procedures and equipment operation.

Required Skills & Qualifications

Supervisory Experience : Experience leading technical teams or projects.

Technical Expertise : Deep, hands‑on knowledge in either IT support, asset management, or live A/V.

Troubleshooting : Excellent analytical and problem‑solving skills for diagnosing technical faults.

Calm Under Pressure : Ability to remain focused and methodical when resolving urgent technical problems.

Beneficial Skills

Experience as a lead IT technician or helpdesk coordinator.

Familiarity with inventory management systems.

About the Company

Furever Pawradise is a Toronto‑based, non‑profit organization dedicated to celebrating and empowering the vibrant anthropomorphic arts (furry) community. Our core mission is to create a premier annual event that provides a dedicated platform for artists to showcase their creativity, for community members to forge lasting connections, and for all of us to channel our collective passion into philanthropic good for local charities.
Our organization is built on a foundation of six core values: Creativity & Expression, Community & Inclusivity, Empowerment, Generosity & Impact, Integrity & Trust, and Joy & Celebration. Joining the Furever Pawradise team means becoming part of a passionate, collaborative, and dedicated group of people who believe in the power of community and creativity.